Assistant Manager-Operational Excellence

Assistant Manager – Delivery Execution (EMS Operations)

The Opportunity

The Assistant Manager – Delivery Management will be responsible for end-to- end delivery planning, coordination, and execution across multiple business verticals, including:

• Evoflex (EMS Allied Services – Electronics Manufacturing Fintech Products)
• Glomore (Battery Pack Manufacturing, Repair Refurbishment Services)
  
  

The role ensures seamless alignment between planning, production, supply chain, logistics, and customer commitments, driving On- Time- In- Full (OTIF) delivery performance.

Key Responsibilities Include

Strategic Responsibilities:

• End-to-End Delivery Ownership
  
  

Manage Complete Order Lifecycle

Order confirmation → Planning → Production → Dispatch → Closure

• Ensure adherence to committed delivery timelines (OTD/OTIF)
• Track daily, weekly, and monthly delivery schedules
• Accountable for achieving OTIF and OTD targets across all assigned orders
• Own delivery performance metrics and ensure adherence to committed timelines
  
  

2. Cross-Functional Coordination

• Act as a central interface across:
• Production (EMS Battery Pack lines)
• Supply Chain Procurement
• Quality Assurance
• Warehouse Logistics
• Sales / Customer Teams
• Drive alignment and ensure timely resolution of interdependencies
  

3. Planning Scheduling

• Coordinate with planning teams for:
• EMS production planning (Evoflex)
• Fintech product deliveries
• Battery pack manufacturing dispatch planning (Glomore)
• Monitor capacity vs demand, identify constraints, and flag risks proactively

• SAP / ERP-Based Execution (MANDATORY)
• Utilize SAP/ERP systems for:
• Order tracking (Sales Orders / Work Orders)
• Production planning status monitoring
• Inventory availability and material tracking
• Dispatch planning and delivery documentation
• Ensure data accuracy and real-time system updates
  

Functional Responsibilities

• Delivery Performance Reporting
• Track and report key KPIs:
• On-Time Delivery (OTD %)
• Order Fulfillment Cycle Time
• Delay Root Cause Analysis
• Own and publish delivery dashboards (daily/weekly/monthly)
• Drive KPI reviews and ensure closure of action items
• Prepare dashboards using Excel / Power BI for management review
• Risk Management Escalation
• Identify bottlenecks in materials, production, or logistics
• Drive mitigation and recovery plans
• Escalate critical issues with structured analysis and solutions
• Customer Internal Communication
• Provide clear and timely delivery commitments and updates
• Manage internal and external escalations professionally
• Ensure alignment between customer expectations and operational capabilities
• Process Improvement Digitization
• Support implementation and improvement of:
• SAP / ERP / MES systems
• Delivery tracking dashboards
• Automation in reporting and coordination
• Continuously improve delivery processes for efficiency and scalability
  

To qualify for the role, you must have –

• Education: Graduate / Engineer / MBA (Operations / SCM preferred)
• Experience: 4–8 years in Delivery Management / PPC / SCM / Operations
• Industry Preference: EMS / Electronics / Manufacturing / Battery / Fintech Hardware
  
  

Core Skills

• Strong communication skills (written verbal)
• Excellent coordination and stakeholder management
• Strong analytical and problem-solving ability
• Planning, prioritization, and execution excellence
  
  

Technical Skills (Mandatory Preferred)

• Hands-on experience in SAP / ERP systems (MANDATORY)
• Exposure to Order Management, MRP, Production Planning, and Dispatch
• Advanced proficiency in MS Excel (Pivot, MIS, trackers)
• Working knowledge of Power BI (preferred)
• Exposure to MES / Manufacturing Digital Systems (added advantage)
  
  

Functional Knowledge

• EMS manufacturing processes
• Battery pack production / assembly (preferred)
• Production Planning Control (PPC)
• Supply chain inventory management
• Logistics dispatch operations
  
  

Key Performance Indicators (KPIs)

• Accountable for maintaining OTIF 95% (or your internal benchmark)
• Order Fulfillment Cycle Time
• Ensure schedule adherence as per production plan
• Drive reduction in delivery delays through structured RCA
• Cross-functional coordination efficiency
• Customer satisfaction / Escalation reduction
  
  

Authority Responsibility

• Own delivery commitments across assigned orders/projects
• Coordinate and drive actions across departments
• Escalate risks and delays to management with mitigation plans
• Recommend process improvements and system enhancements
  
  

Why This Role is Critical

This role acts as the execution engine of operations, ensuring that customer commitments are delivered by effectively aligning multiple teams, systems, and business verticals.

Why This Role Matters

This role acts as the execution backbone of operations, ensuring customer commitments are met through strong coordination, system discipline, and proactive problem-solving.

This role owns the last-mile execution of customer commitments across operations.

Career Progression

• Manager – Delivery Excellence
• Head – Planning Delivery
• Operations Leadership Roles (General Manager)
  
  

Key attributes for success –

• Ownership-driven and proactive
• Energetic, adaptable, and solution-oriented
• Ability to lead cross-functional teams without direct authority
• Strong sense of accountability and urgency
• Open-minded with a continuous improvement mindset
  
  

You will earn brownie points if you have –

• Experience in EMS / Electronics / Manufacturing / Battery industry
• Working knowledge of Power BI
• Exposure to MES / digital manufacturing systems
• Experience handling cross-functional teams without direct authorit
  
  

Qualifications

• Graduate / Engineer / MBA (Operations / SCM preferred)