Job Title
Area Operations Head
Reports To Area Manager
Region - North
Travel Required - Yes (75%)
Qualifications & Experience:
Education
- Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
- Preferred: Diploma or Postgraduate qualification in Logistics or Operations.
Experience
- 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K
- Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities:
Core Technical Skills
- Service Centre operations (including Delivery & pick up operations )
SLA tracking and service quality monitoring
Operational MIS and reporting
Partner coordination and field execution
Behavioural Competencies
- Strong execution discipline
- Problem-solving mindset
- Effective communication with field partners
- Ability to work in dynamic, high-volume operations
Key Performance Indicators:
Sr. No. KRAs KPIs
- Service Quality
- Partner Activation
Timely onboarding and go-live
- SLA compliance and delivery success
- Operational Support
- Issue resolution turnaround
- Data Accuracy
- Quality and timeliness of MIS
- Compliance
- Adherence to governance standards
