Assistant Manager (Networking & Telecommunications) - Mumbai
Qualification:
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent work experience)
Experience:
- At least 4-6 years of experience in networking and telecommunications, with a minimum of 2 years in a supervisory or assistant management role.
- Experience working with enterprise-level networking infrastructure and telecommunication systems.
- Proven track record of managing and maintaining secure, reliable, and high-performance networks.
Job Description:
Network Infrastructure Management:
- Design, implement, and maintain network systems including routers, switches, firewalls, VPNs, and load balancers.
- Oversee configuration and management of LAN, WAN, and wireless networks.
- Ensure seamless integration of network hardware and software components.
- Monitor network performance, perform regular upgrades, and ensure network availability and reliability.
Telecommunications Management:
- Manage voice communication systems (VoIP, PBX, etc.), mobile communication devices, and unified communications platforms.
- Oversee telecommunication services contracts, SLAs, and vendor relationships.
- Ensure the proper configuration and functioning of telecommunication devices such as IP phones, conferencing systems, and communication tools.
Troubleshooting and Incident Management:
- Act as the escalation point for complex networking and telecommunications issues.
- Manage incident response, diagnosis, and resolution to minimize network downtime.
- Implement best practices for proactive network health checks and preventive measures to avoid service disruptions.
Network Security & Compliance:
- Ensure network security policies and standards are followed, including VPN access, firewall configuration, and other security protocols.
- Collaborate with the cybersecurity team to safeguard network systems from unauthorized access, malware, and data breaches.
- Conduct regular network audits, vulnerability assessments, and penetration testing.
Project Management & Coordination:
- Assist in planning and executing network and telecommunications projects, including system upgrades, expansions, or new installations.
- Coordinate with other IT teams, departments, and vendors to ensure successful project execution within time and budget constraints.
- Maintain clear documentation of all projects, network diagrams, system configurations, and infrastructure changes.
Team Supervision and Mentorship:
- Lead and mentor junior networking team members, providing guidance on technical issues, best practices, and career development.
- Conduct regular performance reviews and training to ensure team competency and technical growth.
- Assist in managing work schedules, project timelines, and resource allocation for the team.
Vendor Management:
- Liaise with external vendors and service providers to evaluate and procure networking equipment, telecommunication services, and software solutions.
- Negotiate contracts, manage service agreements, and ensure adherence to SLAs and performance metrics.
Documentation & Reporting:
- Maintain detailed records of network configurations, setups, troubleshooting logs, and incident reports.
- Prepare and present regular reports on network performance, incidents, and projects to senior management.
- Ensure compliance with documentation standards for all network and telecommunications systems.
