Assistant Manager

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as

its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+

Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the

SaaS offering for companies to run their employee transport operations efficiently and seamlessly.

ONE is a full-stack managed transport solution where we provide fleet management and

operational capabilities on top of the SaaS layer. MoveInSync is one of the few fast-growing

companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over

1. Transport Operations Management

• Oversee daily employee transportation operations (pickup & drop routes).
• Ensure all vehicles report on time and trips run as per schedule.
• Coordinate with transport vendors to ensure smooth execution of services.
• Optimize routes to reduce travel time and cost.

2. Vendor & Fleet Management

• Manage vendor relationships, contracts, and SLAs.
• Review vendor performance and escalate issues when needed.
• Ensure availability of adequate vehicles and drivers across shifts.
• Monitor vehicle health, compliance, insurance, and documentation.

3. Attendance, Rostering & Trip Planning

• Prepare daily transport rosters based on shift schedules.
• Work closely with HR/Workforce Management teams for attendance updates.
• Manage ad-hoc transport requests (late-night drops, weekend support, etc.).

4. Safety & Compliance

• Ensure all safety protocols such as GPS tracking, panic buttons, and driver verification are implemented.
• Conduct periodic audits on driver behavior, vehicle fitness, and compliance with company policies.
• Ensure adherence to local transport regulations and company safety norms (especially for female employees).

5. Monitoring & Control

• Track vehicle movement through GPS dashboards or transport management systems.
• Respond to live transport issues (breakdowns, no-shows, traffic delays).
• Address employee queries and concerns related to transport.

6. Coordination & Communication

• Liaise with security, admin, HR, and shift managers.
• Communicate schedule changes, delays, or updates to employees.
• Handle escalations and resolve transport-related grievances.

7. Reporting & Documentation

• Maintain MIS reports: trip logs, cost analysis, fuel usage, delays, utilization, and vendor performance.
• Prepare monthly transport cost reports for management review.
• Document incidents, complaints, and resolution timelines.

8. Cost Optimization

• Identify cost-saving opportunities through route optimization and efficient vendor management.
• Track and control transport budgets.
• Prevent misuse of transport services by enforcing policies.

9. Technology & System Handling

• Use Transport Management Systems (TMS) for scheduling and tracking.
• Manage database of employees, routes, shifts, and trip history.
• Coordinate with IT for system updates and troubleshooting.

10. Employee Experience & Service Quality

• Provide excellent customer service to employees using transport.
• Conduct periodic feedback surveys and improve transport experience.
• Ensure special care for high-priority passengers (female employees, new joiners, late-night shifts).

Additional Skills:

• Experience working on Technology tools like Moveinsync/ Routematic etc.
• Easy hands by experience with MS Excel & other MS Office tools.
• Ability to lead a team and work individually with assigned task.
• Always motivated to learn and work under tight schedule to come up with excellent results.
• Can develop effective public relations.
• Good Communication Skills.