Assistant Manager – Medical Admin (Clinical Operations)
Organization: Even Healthcare
Location: Indiranagar & HRBR Layout, Bengaluru
Department: Clinical Operations / Medical Administration
Reporting To: Hospital Administrator / Operations Head
About Company
Even Healthcare is a modern, integrated healthcare organization focused on delivering high-quality, patient-first care through a blend of strong clinical practices, technology, and operational excellence. As we expand our physical hospital footprint, we are building hospitals designed for safety, efficiency, and superior patient experience. Hospital commissioning at Even is a mission-critical activity, and this role offers the opportunity to be at the center of launching a high-impact healthcare facility.
Role Overview
The Assistant Manager – Medical Admin (Clinical Operations) will ensure smooth day-to-day clinical operations across Even Hospitals. This role bridges clinical teams and administrative functions to uphold high standards of patient care, operational efficiency, and compliance.
Key Responsibilities
Clinical Operations Management
- Oversee daily functioning of OPD, IPD, and clinical support services.
- Coordinate with doctors, nursing, and allied health teams for seamless operations.
- Ensure optimal utilization of clinical resources and infrastructure.
- Monitor patient flow, turnaround time, and service efficiency, and implement improvements.
Medical Administration
- Support credentialing and onboarding of doctors and clinical staff.
- Ensure adherence to clinical protocols, NABH standards, and hospital policies.
- Maintain and audit clinical documentation and records.
- Drive infection control and quality initiatives in coordination with relevant teams.
Patient Experience & Service Excellence
- Ensure high standards of patient care and satisfaction across clinical services.
- Address escalations related to clinical services in a timely manner.
- Collaborate with front office and billing teams to enhance the patient journey.
Compliance & Quality
- Ensure compliance with regulatory and statutory requirements.
- Participate in audits (internal/external) and implement corrective actions.
- Track key quality indicators and drive continuous improvement initiatives.
Team Coordination & Leadership
- Supervise and guide junior admin and support staff.
- Coordinate with cross-functional teams (HR, Finance, Operations).
- Assist in manpower planning and roster management.
Eligibility Criteria
- Qualification: BHA / MHA / MBA in Hospital or Healthcare Management.
- Experience: 3–6 years in hospital operations / medical administration.
- Experience in multi-specialty hospitals preferred.
Skills Required
- Strong understanding of hospital operations and clinical workflows.
- Knowledge of NABH and healthcare compliance standards.
- Leadership and team management skills.
- Excellent communication and stakeholder management.
- Problem-solving and decision-making ability.
- Data-driven and process-oriented approach.
Work Schedule
- 6-day working week.
- Rotational shifts based on operational requirements.
Why Join Even Healthcare
- Be part of a fast-growing, patient-first healthcare organization.
- Opportunity to work closely with clinical leadership.
- High-impact role in hospital operations and quality improvement.
Skills: operations,clinical operations,healthcare
