Assistant Manager / Manager Operations

Key Responsibilities:

• Operational Oversight:Supervise and manage day-to-day operations to ensure efficiency, productivity, and adherence to organizational goals
• Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement
• Team Leadership:Lead and motivate a team of operational staff, providing guidance and support to achieve departmental objectives
• Foster a positive work environment that encourages teamwork, innovation, and continuous improvement
• Process Improvement:Analyze existing operational processes and identify opportunities for streamlining and efficiency improvements
• Implement changes and enhancements to optimize workflows and reduce operational costs
• Quality Control:Implement and maintain quality control measures to ensure products/services meet or exceed customer expectations
• Develop and enforce quality standards and procedures
• Communication:Facilitate effective communication between different departments to ensure smooth coordination and collaboration
• Prepare regular reports on operational performance for management review
• Resource Management:Optimize resource allocation to meet operational demands efficiently
• Identify training needs and provide ongoing development opportunities for team members
• Compliance:Ensure compliance with relevant industry regulations, standards, and company policies
• Implement and monitor operational policies and procedures