Job Description: Assistant Manager / Manager – Client Servicing (Events Delivery Team)
Location: Gurgaon, Haryana
Experience: 2–6 Years
Employment Type: Full-Time
About People Matters
People Matters is a leading HR and talent-focused media and community platform serving business leaders across India and Southeast Asia. We partner with CEOs, CHROs, Tech Leaders and senior decision-makers to drive conversations around talent strategy, leadership, and the future of work.
Through high-impact physical conferences, large-scale virtual summits, roundtables, research-led initiatives, and digital properties, People Matters enables meaningful engagement between brands and the HR ecosystem.
We combine community, content, and curated experiences to help organizations strengthen their employer brand and business impact.
Learn more at: www.peoplematters.in
Role Overview
We are looking for a dynamic and client-focused professional to join our Client Servicing team. This role is responsible for managing key client relationships, ensuring seamless execution of event and engagement deliverables, and driving long-term client retention and satisfaction.
The ideal candidate will have experience in managing B2B accounts, executing large-scale conferences or brand engagement campaigns, and working cross-functionally with sales, marketing, and operations teams.
Key Responsibilities
1. Client Relationship & Account Management
- Serve as the primary point of contact for assigned key accounts.
- Build strong, long-term relationships with clients and partners.
- Ensure high levels of client satisfaction and retention.
- Understand client objectives and align deliverables to meet business goals.
2. Project & Event Execution
- Manage end-to-end execution of physical, virtual, and hybrid conferences, roundtables, and branded engagement initiatives.
- Coordinate with internal teams (sales, content, marketing, production, operations) and external vendors for smooth delivery.
- Ensure projects are delivered on time, within scope, and aligned with agreed commitments.
- Monitor timelines, budgets, and quality standards.
3. Strategic Client Advisory
- Understand client products/services and recommend relevant engagement formats to maximize brand visibility and ROI.
- Provide consultative support to clients on positioning, audience targeting, and engagement strategy.
- Proactively identify opportunities for account growth and upselling in collaboration with the sales team.
4. Stakeholder & Risk Management
- Anticipate potential risks or bottlenecks and resolve issues proactively.
- Manage client expectations effectively.
- Facilitate smooth communication between internal stakeholders and external partners.
5. Performance & Reporting
- Track campaign/Projects and event deliverables against KPIs.
- Share timely updates, performance reports, and post-event summaries with clients.
- Gather client feedback and implement improvements for future engagements.
What We're Looking For
Experience & Skills
- 2–6 years of experience in Client Servicing, Account Management, Field Marketing or Event/Conference Management (preferably in media, B2B events, or marketing services).
- Proven experience managing large-scale conferences or senior leadership engagements.
- Strong understanding of B2B client relationship management.
- Excellent project management and coordination skills.
- Strong negotiation, presentation, and stakeholder management abilities.
- High attention to detail and ability to manage multiple projects simultaneously.
Competencies
- Strong written and verbal communication skills.
- Solution-oriented and proactive mindset.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Strong collaboration skills and team orientation.
- Commercial awareness and understanding of revenue-driven environments.
Why Join Us
- Opportunity to work with top HR and business leaders across India & Southeast Asia.
- Exposure to high-impact leadership conferences and premium brand engagements.
- A fast-growing, innovation-driven media organization.
- Collaborative and entrepreneurial work culture.
Compensation
Salary: Competitive and aligned with industry standards, based on experience and capability.
Please email your resume at [Confidential Information]
