Springbord is looking for an experienced Assistant Manager/Manager to oversee end-to-end CAM Reconciliation operations. The ideal candidate should have strong technical expertise in Yardi Voyager (Recovery Pools & CAM Reconciliations), financial analysis, team management, automation thinking, and exceptional communication skills.
Job Title: Assistant Manager/Manager - CAM Reconciliation
Location: Chennai (Hybrid/Remote based on company policy)
Experience: 10 years (with at least 35 years in CAM Reconciliation supervision/management)
Key Responsibilities
CAM Reconciliation and Recovery Set up:
- Oversee the end-to-end CAM Reconciliation lifecyclefinal quality check of outputs, ensuring accuracy, and guiding PL/SPL/TL in complex scenarios.
- Provide expert direction on Yardi Voyager Recovery Pools from the global set up level, CAM Reconciliations, GL reviews, budgeting, and estimating processes.
- Ensure quality control, timely delivery, and adherence to client-specific requirements.
- Conduct final quality check for complex reconciliations/recovery set up, pilot projects and tenant desktop audit.
- Support teams with problem-solving, process clarification, and issue escalation.
Team & Operations Management
- Lead, mentor, and upskill a team of analysts/reviewers to strengthen technical capability and performance.
- Manage day-to-day production workflow, productivity, and work allocation to meet client SLAs.
- Provide training on CAM processes, lease interpretation, Yardi functions, and reconciliation logic.
- Encourage positivity, team motivation, and a solution-oriented mindset.
- Maintain composure and drive results during peak CAM seasons.
- Ensure strong and effective communication with internal teams and clients.
- Serve as a key link between the leadership team, the delivery team, and the client
Process Improvement & Automation
- Identify opportunities for process standardization, automation, and efficiency enhancement.
- Develop best practices, SOP preparations, SOP improvements, Checklists, templates, and quality benchmarks.
- Drive continuous improvement initiatives to reduce processing time and improve accuracy.
Client Management
- Act as a point of contact for client queries, clarifications, reviews, and status updates.
- Participate in review calls, provide insights, and maintain high client satisfaction.
- Ensure consistent delivery aligned with client expectations and business goals.
Must-Have Skills
- Strong proficiency in Yardi Voyager Recovery Pools & CAM Reconciliations.
- Experience in Excel-based reconciliations, budgeting, desktop audits/CAM audits.
- Ability to manage transactional work at scale while maintaining quality.
- Strong problem-solving, analytical, and decision-making skills.
- Effective verbal and written communication.
Nice-to-Have Skills
- Experience with Yardi Breeze, AppFolio Recovery Pools & CAM Reconciliations, or other database (MRI, JDE etc.)
- Exposure to workflow automation or VBA/Power Query/BI tools.
If you are interested in this opportunity, please send your resume to [Confidential Information]
