Assistant Manager - LMS Administrator

We are inviting applications for the role of AssistantManager, LMS Administrator

Responsibilities

System Administration

• Manage requests including program and offering creation, roster and completion uploads, assignment activation, and system clean-up activities.

• Conduct quality assurance and correct system set-up issues where necessary.

• Interact with learning platforms such as Workday, Cornerstone, UBLA, Uplimit, and other LMS systems.

• Set up and manage virtual classrooms troubleshoot and resolve system inquiries via case management, MS Teams, and shared mailboxes.

• Collect and validate data required to process learner and stakeholder requests.

• Deliver on case resolution, escalate complex issues, and provide learners with timely updates and solutions.

• Support testing of newly designed online training assets to ensure functionality and user experience.

Learning Deployment & Logistics

• Organize and deliver end-to-end learning deployment services, including scheduling, logistics (virtual and face-to-face), PO set-up, and cross-charging.

• Execute operational processes for learning initiatives: upload program information, manage rosters, coordinate facilitators, and handle learner inquiries.

• Liaise with internal and external facilitators, moderators, and guest speakers to secure availability and manage contingencies.

• Ensure logistical readiness for programs, including venue booking, technology set-up, accommodations, shipping of materials, and other event requirements.

• Provide comprehensive learner support: invitations, communications, pre-course preparation, and resolution of inquiries.

• Resolve logistical and budget-related issues (e.g., cancellations, fees, rescheduling) in a professional manner.

Collaboration & Impact

• Serve as a frontline contact for associates with learning-related queries, while executing backend processes to ensure seamless service.

• Partner with LOSA Managers, P&O Solutions teams, vendors, and facilitators to escalate and resolve complex needs.

• Ensure all activities align with service-level agreements (SLAs), customer satisfaction (CSAT) standards, and compliance requirements.

Qualifications we seek in you!

Minimum Qualification

• Graduation in any discipline

• Experience in learning administration or related HR/learning operations.

• Familiarity with learning systems (Workday, Cornerstone, UBLA, Uplimit, or similar platforms).

• Strong customer focus with proven ability to support diverse learner populations across regions.

• Demonstrated ability to manage multiple priorities in a fast-paced, complex, and global environment.

• Attention to detail and accuracy in data management and process execution.

• Strong communication skills ability to explain complex information in clear and accessible ways.

• Proven ability to deal with ambiguity and deliver results under tight timelines

Preferred qualifications

• Customer Focus: Acts as a trusted frontline contact, ensuring a positive learner experience.

• Drive for Results: Consistently meets deadlines and SLA requirements.

• Problem-Solving: Identifies and resolves straightforward issues using standard procedures, escalating where appropriate.

• Collaboration: Works effectively with colleagues across functions, geographies, and external vendors.

• Technical Proficiency: Comfortable working across multiple learning systems and digital tools.