Job Purpose
The Assistant Manager / Analyst – Alumni Engagement & Learning Solutions will support the execution of alumni engagement initiatives while driving data-driven insights through reporting, dashboards, and analytics. The role will focus on managing operational aspects of alumni engagement, analysing engagement data, and supporting internal stakeholders with high-quality dashboards, presentations, and actionable insights.
The position requires strong analytical capability, advanced proficiency in data tools, and the ability to translate data into meaningful recommendations to enhance alumni engagement and learning experiences.
Job Outline
Alumni Engagement Support
- Support planning and execution of alumni engagement initiatives such as:
- Masterclasses, webinars, workshops, and networking events (virtual and in-person)
- Coordinate logistics, vendor management, timelines, and event execution support
- Assist in maintaining alumni communication channels and engagement platforms
- Support collection and consolidation of alumni feedback and engagement data
Data Analytics & Reporting
- Develop and maintain dashboards and reports using:
- Advanced Excel
- Power BI
- Salesforce and other CRM platforms
- Track and analyse alumni engagement metrics including:
- Participation trends
- Feedback insights
- Programme impact metrics
- Convert raw data into structured insights and presentations for leadership
- Support automation and optimisation of reporting processes
Stakeholder & Faculty Coordination
- Support coordination of alumni-facing faculty sessions and engagement initiatives
- Work closely with internal teams including Programme Management, Marketing, Customer Service, Learning Architecture and Sales to ensure smooth execution
- Assist in preparing presentations, reports, and data summaries for stakeholder reviews
Process Improvement & Innovation Support
- Identify trends and patterns in alumni data to recommend improvements
- Support testing and implementation of new engagement formats and initiatives
- Contribute to improving data quality, reporting accuracy, and process efficiency.
Job Specification
Knowledge / Education
Bachelor's degree in any discipline (IT, Business, Analytics, Statistics, or related fields preferred)
Specific Skills
- Advanced proficiency in Microsoft Excel (mandatory)
- Strong working knowledge of Power BI or similar visualization tools
- Familiarity with Salesforce or CRM platforms preferred
- Strong data interpretation and analytical skills
- Ability to build high-quality dashboards and presentations
- Logical thinking and problem-solving ability
- Strong attention to detail and data accuracy
- Good written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines
Desirable Experience
- 1–3 years of experience in analytics, reporting, operations, programme support, or similar roles
- Experience in education, L&D, alumni engagement, or CRM-based roles preferred
Job Interface/Relationships:
Internal
- Alumni Relations Team
- Programme Management
- Marketing & Communications
- Learning Architecture
- Sales
External
- Alumni community
- Event Management Vendors
- Platform / Technology Partners
Key Responsibilities and % Time Spent
Alumni Engagement & Event Support - 35%
Data Analytics & Dashboard Reporting - 35%
Stakeholder Coordination & Presentation Support - 20%
Process Improvement & Innovation Support - 10%
KRA - Alumni Engagement & Learning Solutions Reporting
KPI - Accuracy and quality of dashboards, reports and operational support
Measure - Timeliness & Accuracy
Weightage - 40%
KRA - Data Insights & Analytics
KPI - Quality of insights and actionable recommendations
Measure - Stakeholder Feedback
Weightage - 40%
KRA - Process Improvements
KPI - Contribution to automation and efficiency initiatives
Measure - Number of Improvements Implemented
Weightage - 10%
Any Other Significant Input
Role will require working extended hours on select days of the week and on some Saturdays
