Summary
Position Summary
Role: Learning Operations Assistant Manager
Level: CL4 Assistant Manager
Are you an individual who is customer service oriented and enjoy providing service to internal
clients in different countries
The Learning Operations team in the US India office is a team of individuals that provide end
to end learning administrative and backend operations support for Deloitte Member Firms
across the globe.
At Deloitte, you'll gain exposure to a variety of industries and business models, helping your
career growth and professional development.
Work you'll do
Provide support to the US Talent Development Learning operations, to serve the Offshore
Clients, with regards to Planning and Delivering of trainings. It is essential to act as an
Advisor & a Consultant to our clients.
- Connect with Clients, providing service as a consultant/advisor and lead strategic
conversations
- Provide insights to leadership on team performance, plan for contingencies
- Team performance management, engagement management, people management
- Lead cross team projects
- Conduct effective 1:1 sessions with team members to provide feedback and keep
motivated
- Ensure positive environment in team
- Mentor/guide future leaders and team members towards career aspirations and goals
- Contribution and Involvement in Firm/Team initiatives
- Continues collaboration effort towards common business goal
- Manage escalations, process concerns
The team
At Deloitte, our team culture is collaborative and encourages team members to take
initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals
are committed to provide Quality of Service and ensure satisfaction of the clients by
resolving their requests promptly.
Qualifications
- Graduate/MBA/Post-Graduate
- 8-12 years of relevant experience in a Learning/Backend Operations environment
and managing teams of 8+
Skills
Required:
- Must have excellent verbal and written communication skills
- Should have knowledge of email etiquette
- Should have basic knowledge of excel and should be able to analyze data
- Should have intermediate to advanced knowledge of creating MS PowerPoint
presentations and leadership ready dashboards
- Should have ability to team with others
- Should be able to prioritize time and tasks
- Should have experience Managing teams of 8+ including performance management,
conducting 1:1, mentoring
Preferred:
- Should have a good understanding of Learning environments and processes,
preferably in Learning Operations
- Understanding of learning systems and processes
- Should have ability to interact well with internal clients and provide strategic
solutions to issues
- Experience working with US or Global stakeholders
How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our
professionals can grow. We want all our people to develop in their own way, playing to their
own strengths as they hone their leadership skills. And, as a part of our efforts, we provide
our professionals with a variety of learning and networking opportunitiesincluding
exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate
their careers along the way. No two people learn in exactly the same way. So, we provide a
range of resources including live classrooms, team-based learning, and eLearning. DU: The
Leadership Center in India, our state-of-the-art, world-class learning Center in the
Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people's growth and development.
Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and
offer employees a broad range of benefits. Learn more about what working at Deloitte can
mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to
make daily choices that can help them to be healthy, centered, confident, and aware. We
offer well-being programs and are continuously looking for new ways to maintain a culture
that is inclusive, invites authenticity, leverages our diversity, and where our people excel
and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we
are and extends to relationships with our clients, our people and our communities. We
believe that business has the power to inspire and transform. We focus on education,
giving, skill-based volunteerism, and leadership to help drive positive social impact in our
communities. Learn more about Deloitte's impact on the world.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 319841
