Key Responsibilities
Training Strategy & Execution
- Develop annual L&D plans aligned with business goals for institutional catering and airline catering units.
- Conduct Training Needs Analysis (TNA) for operational and support teams.
- Design and deliver programs on food safety, hygiene, SOP compliance, and customer service.
Content Development
- Create training modules for culinary, service, and operational staff.
- Incorporate digital learning tools and blended learning approaches.
Compliance & Standards
- Ensure adherence to FSSAI, HACCP, and company standards in all training programs.
- Maintain training records for audits and certifications.
Stakeholder Management
- Liaise with unit heads and institutional catering clients to customize training.
- Coordinate with HR for onboarding and leadership development programs.
Monitoring & Evaluation
- Track training effectiveness through assessments and feedback.
- Prepare monthly MIS reports for management review.
Team Development
- Mentor trainers and ensure consistent delivery across units.
Qualifications
- Graduate/Postgraduate in Hospitality Management, HR, or related field.
- Certification in L&D or Instructional Design preferred.
Experience
- 36 years in Learning & Development, preferably in hospitality or catering.
- Exposure to institutional catering and large-scale operations is an advantage.
Skills
- Strong facilitation and presentation skills.
- Knowledge of food safety standards and operational SOPs.
- Proficiency in MS Office and LMS platforms.
