Position: Assistant Manager / Manager L&D
Function: Learning & Development
Role: Sales Trainer (Mortgages & Financial Services)
Roles & Responsibilities (Mortgages):
- Responsible for identifying training needs from different departments by meeting the stake holders and using reports
- Plan training interventions for the sales team based on Training Need Identification
- Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar
- Review daily file and share the observations with concerned location head
- Plan and execute the New Employee Induction program
- Prepare and maintain reports on monthly basis to track the efficacy of training imparted
- Achieving KRA's as specified for the role from time to time
Roles & Responsibilities (Financial Services):
- Responsible for identifying training needs from different departments by meeting the stake holders and using reports
- Plan training interventions for the sales team based on Training Need Identification
- Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar
- Review daily file and share the observations with concerned location head
- Plan and execute the New Employee Induction program
- Prepare and maintain reports on monthly basis to track the efficacy of training imparted
- Supporting the effective on-boarding, sales and product training for existingLife Insurance, General Insurance & other banking products by creating effective training modules.
- Responsible for the delivery of training for technical and non-technical skills for existing and new insurance products and other processes, etc.
- Content development and creating process modules
- Work with internal teams and external partners like HDFC Life & HDFC Ergo to ensure consistency of procedures.
- Act as a Subject Matter Expert for projects and initiatives within the department and Company
