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Inviting applications for the role of Assistant Manager - OTC - Billing
In this role, we require Billing Profile who will perform below responsibilities.
Responsibilities
1. Billing Operations
o Generate and issue invoices to customers on a scheduled basis (monthly, quarterly, annually), ensuring accuracy and compliance with contract terms.
o Ensure all billing inputs, including usage data, license counts, and customer discounts, are captured correctly.
o Review contracts and order forms to determine billing schedules and key terms.
o Coordinate with Sales Ops to validate customer information and billing setup in ERP (e.g., NetSuite).
o Set up recurring billing schedules in accordance with subscription cycles.
o Monitor Unbilled revenue and ensure its processed on timely with action planning on aged due items
o Reconcile billing data between CRM (e.g., Salesforce) and ERP systems.
2. Payment Application & Cash Management
o Accurately post and apply payments against invoices in the ERP system (ACH, wire transfers, credit cards, checks).
o Reconcile daily deposits from payment gateways and bank accounts to the general ledger.
o Investigate and resolve any unidentified or misapplied payments in a timely manner.
o Monitor unapplied payments and ensure they are resolved before month-end close.
o Liaise with banks or payment processors to troubleshoot transaction errors.
3. Accounts Receivable Monitoring & Reporting
o Generate and analyze AR aging reports weekly to monitor delinquent accounts.
o Track key KPIs such as DSO (Days Sales Outstanding), collection rate, and payment trends.
o Prepare AR dashboards for monthly review by Finance leadership.
o Flag high-risk accounts and coordinate with internal stakeholders to mitigate exposure.
o Assist with month-end and quarter-end closing activities, including reconciliations and reporting.
4. Collections & Dispute Resolution
o Perform timely follow-ups with customers via phone and email to recover outstanding receivables.
o Work closely with Customer Success and Sales to address billing disputes or service issues that delay payment.
o Document all collection activity in ERP/CRM systems for audit readiness.
o Negotiate and formalize payment arrangements with customers when necessary.
o Initiate escalation process for overdue accounts following internal protocols.
5. Customer Communication & Support
o Serve as the first point of contact for customer billing inquiries.
o Provide billing statements, payment confirmations, and historical records upon request.
o Escalate unresolved issues to appropriate teams for resolution while maintaining professionalism in customer interactions.
o Build and maintain relationships with key client stakeholders in Finance/Accounts Payable.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field.
Couple of years of experience in billing, accounts receivable, collections, or cash application within a SaaS or subscription-based model would be ideal
Strong understanding of GAAP, revenue recognition principles, and subscription billing cycles.
Preferred Qualifications/ Skills
Hands-on experience with accounting/ERP systems like ..NetSuite.., ..Salesforce.., ..Quickbooks.., or similar.
o Intermediate to advanced ..Excel.. skills (VLOOKUP, pivot tables, formulas for reconciliation).
o Ability to read and interpret service contracts and pricing models.
o Strong organizational skills and attention to detail.
o Ability to work independently, meet deadlines, and manage competing priorities.
o Excellent written and verbal communication skills with a customer-first approach.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job ID: 136175941
