Company Description Siama Skincare is an innovative platform transforming how cosmetology and beauty services are delivered, making them more convenient, personalized, and accessible for users. The company combines virtual consultations, door-to-door services, and appointment bookings at nearby clinical centers to offer seamless skincare and beauty experiences. By integrating technology with professional expertise, Siama Skincare aims to simplify service discovery and improve client outcomes. The organization focuses on customer-centric solutions and is expanding its offerings to reach a wider audience seeking high-quality, tailored skincare services.
Role Description The Assistant Manager – Inside Sales Executive is a full-time, on-site role based in New Delhi. This role is responsible for managing inbound and outbound calls, nurturing leads, and converting prospects into paying customers for Siama Skincare's services. Day-to-day tasks include responding to customer inquiries, presenting service offerings, maintaining accurate records in CRM tools, and collaborating with the operations and marketing teams to improve sales performance. The Assistant Manager will monitor sales metrics, follow up on leads from digital campaigns, support account management activities, and help ensure high levels of customer satisfaction. The role also involves preparing sales reports, identifying opportunities for growth, and contributing to the refinement of sales processes.
Qualifications
- Candidates should possess strong Inside Sales and Sales skills, including consultative selling and closing abilities.
- Candidates should possess Lead Generation skills, with experience in qualifying prospects and managing a sales pipeline.
- Candidates should possess Customer Satisfaction skills, focusing on building trust, handling objections, and delivering consistent service quality.
- Candidates should possess Account Management skills, including relationship building, follow-up, and retention strategies.
- Relevant skills such as excellent verbal and written communication, proficiency with CRM and basic MS Office tools, and strong interpersonal skills are beneficial.
- Prior experience in beauty, wellness, healthcare, or consumer services sales is an advantage.
- A bachelor's degree in business, marketing, or a related field, or equivalent practical experience, is preferred.
- Ability to work in a fast-paced environment, meet targets, and collaborate with cross-functional teams is essential.
