About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Purpose of this role: Own the endtoend lifecycle of IT assets (hardware, software, network devices, rentals, and licenses) from acquire allocate operate reclaim/retire. Ensure inventory accuracy, cost control, governance, and audit readiness, while driving timely billing, renewals, compliance (licenses/AMCs), vendor performance, and SOP adherence. Act as the single point of accountability for asset data quality and handovers, ensuring zero disruption to business operations.
Required Skills & Experience
- 58 years in IT Asset Management (enterprise scale) with handson experience in hardware & software lifecycle, PR/PO/SRN/GRN, invoicing, and AP/Finance workflows.
- Proficiency in ITSM/ITAM tools (e.g., ServiceNow/T2R/AISD), Intune (or equivalent), and CMDB practices.
- Strong Excel/Power BI skillspivots, lookups, conditional formatting, dashboards.
- Working knowledge of license compliance (MS, OEMs), AMC terms, and CapEx/OpEx accounting basics.
- Experience with SharePoint/Teams content organization and secure password vaults (e.g., Bitwarden/KeePass).
- Excellent stakeholder management (IT, AP, Finance, SCM, Business, Vendors/OEMs).
- Strong documentation discipline (SOPs, audit packs, evidence trails).
- Familiarity with network/DC asset categories & configuration backup practices.
- Knowledge of import/logistics documents for international POs.
Key Responsibilities
Inventory & Lifecycle Management Maintain inventory for all IT Computing Elements like laptops, desktops, desktopkits, thin clients, SSDs, headsets, monitors, VC devices, physical servers, and network (switches/firewalls/routers). Track lifecycle states (new/inuse/spare/repair/EoL/scrap/to-be-scrap) and location-wise distribution (India, engineering/usermanaged, international). Govern EoL, nonrepairable, scrap processes, secure disposal approvals, and disposal certificates. Keep configuration backup locations documented for network/DC assets.Allocation, Requests & Returns (ITSM/ITAM)Drive workflows: Asset Request, Change, Surrender, Rejection with makerchecker controls.Execute Asset Allocation Approval in Portal for Laptops/Desktops/Headsets based on stock, policy, approvals, and user/project validation.Ensure NDC (No Dues Clearance): - Onroll users, Offroll, Contractors etc.,
- Entity transfers & Secondment cases.
- Verify & Ensure physical return & datawipe where applicable.
- Governance, Compliance & Software
- Maintain Software License entitlement vs deployment, renewal calendar, trueups, and compliance evidence.
- Track Windows Server OS license activations & renewal cycles.
- Manage AMC (hardware/software): coverage, SLAs, claims, renewal dates.
- Finance, Billing & Procurement
- Own invoice lifecycles for Different ISP/Vendors/OEMfrom validation to AP (Invoice) submission and payment tracking.
- Maintain updated Rate Cards, vendor escalation matrix, and AP/Finance contacts with SLAs.
- Lead PR creation (Internal IT & Project requests), PO/SRN/GRN coordination, and reconciliation with Finance.
- Govern CapEx vs OpEx mapping; coordinate OpEx capitalization with Finance and maintain evidence.
- Maintain fiveyear invoice archive and links payment status (2year for circuits).
- Track pending vendor/OEM payments, credit notes/penalties, and drive closures.
- Use IRT portal (AP) for India vendor invoices & query resolution.
- Data Quality, Reporting & Analytics
- Reconcile of ITAM reports & stock ledgers; resolve access issues with platform owners if any.
- Keep SharePoint/Teams repositories of contracts/SOPs/inventories in order.
- Maintain the Asset Checklist workbook; track progress by Owner/Topic with dashboard (pivots, progress bars), conditional formatting for Due dates, and evidence links.
- SOPs, Handover & Audit Readiness
- Maintain approved SOPs (PR/JR/PRSRN/SERCER/Invoice processing/NDC/IssueReturn).
- Own keystrokelevel SOPs with screenshots for Finance/Vendor/Payments/M&L/WBS/PR/Invoice/NDC/CIS.
- Manage CMDB data dictionary, budget ownership & GL mapping, and audit evidence repository.
- Ensure quarterly reviews and makerchecker signoffs for sensitive actions.
- Vendor & CrossFunctional Coordination
- Engage with Vendors/OEMs/SCM for deliveries, RMA, AMCs, renewals, and rate card updates.
- Coordinate with Internal teams (where submanaged) on network/server artifacts, SIEM onboarding, OS patching, and EDR health for asset hygiene (as applicable to the asset scope).
Education & Certification
- Bachelor's degree in Engineering/IT/Computer Science (or equivalent).
- Certifications (optional): ITIL Foundation, ITAM (or relevant).
RACI Snapshot (Role Alignment)
- Accountable (A): Inventory integrity; Allocation approvals; Renewal & invoice calendars; SOP currency; Audit evidence.
- Responsible (R): Tool workflows; Reconciliations; PR/PO/SRN/GRN coordination; Vendor/AP followups; Handover pack maintenance.
- Consulted (C): Business owners (access lists), AP/Finance (capitalization/approvals), Internal-Device Management teams for infra specifics.
- Informed (I): Leadership, Project managers, Audit/Compliance.
