Job Description
Professional Support SpecialistJob DescriptionOverviewThe Professional Services Support Specialist provides essential operational, administrative, and project coordination support to ensure successful delivery across client engagements. This role partners closely with Project Managers, consultants, and crossfunctional teams to maintain documentation, track project progress, support governance processes, and uphold quality standards. The ideal candidate is detailoriented, highly organized, and proactive in anticipating project needs.Key ResponsibilitiesProject Coordination & SchedulingPlan, schedule, and coordinate project kickoff meetings, including participation from client and internal personnel.Book and document Enterprise and Customer internal project meetings as directed by the Project Manager, attend meetings, and publish minutes.Monitor execution of Enterprise, Customer, and accountspecific project tasks, following up and alerting the Project Manager on required actions.Documentation & Repository ManagementMaintain accountspecific documentation for each project, ensuring accuracy and accessibility.Create and maintain the project repository in alignment with Customer and account playbook requirements.Manage and organize project documentation within the accountspecified tools.Document, review, and enforce project management standards, templates, and best practices.Project Planning & ReportingDraft detailed project schedules, capturing tasks, timelines, and dependencies in the approved scheduling tool.Update and maintain project schedules to reflect progress and changes through weekly followups with the Project Manager.Draft highlevel communication plans to support stakeholder engagement and information flow.Track project milestones, deliverables, and timelines to ensure alignment with the project plan.Adhere to customerspecific weekly reporting cadences, tracking and managing artifacts such as action items, dashboards, and supporting documentation.Change, Risk, and Issue ManagementDocument scope additions or modifications using the approved change request template.Gather required information and prepare service/project change requests for Project Manager approval.Document, track, and follow up on risks, actions, issues, and decisions based on Project Manager direction.Alert and escalate aged or unresolved risks, issues, and pending decisions in accordance with escalation policies.Quality Assurance & Performance MonitoringFollow established processes to monitor and ensure quality and performance throughout the project lifecycle in alignment with the Project Management Plan.Provide input on KPI and Quality Management Plan (QMP) monitoring.Monitor, track, and alert on defect data and trends in collaboration with the testing team.Data Validation & Reporting SupportGather raw data from various workstreams, consolidate inputs, and format status reports according to account or delivery team requirements.Validate raw data inputs to ensure accuracy across risks, issues, achievements, escalations, milestones, schedule status, and overall project health.Assist in reconciliation of time tracking and funding, alerting the Project Manager to deviations.Operational SupportMaintain and update project priority lists by account, delivery team, and overall Customer delivery, incorporating input from leadership.Support ongoing project governance by ensuring documentation, reporting, and communication standards are consistently met.QualificationsExperience in project coordination, PMO support, professional services operations, or a similar role.Strong organizational and timemanagement skills with the ability to manage multiple priorities.Excellent written and verbal communication skills.Proficiency with Microsoft Office, project management tools, and collaboration platforms.High attention to detail and a commitment to accuracy and quality.Preferred SkillsExperience working within structured project management frameworks (PMBOK, Agile, etc.).Familiarity with change management, risk tracking, and project governance processes.Ability to work independently while supporting multiple stakeholders across a matrixed environment.
