Job Description
Software Implementation Engineer – Warehouse Automation Company: Grey Orange Department: Global Deployment & Implementation Location: Flexible / Onsite at Customer Warehouses / Hybrid Experience: 4–8 Years Job Summary GreyOrange is seeking a high-caliber Software Implementation Engineer to deliver, test, and support our cutting-edge, Physical AI-driven warehouse automation solutions. This role is the technical heartbeat of our deployments, bridging the gap between our GreyMatter AI software (hosted on GCP), robotic hardware (AMRs), and enterprise ecosystems i.e Warehouse Management Systems (WMS Like Manhattan Associates, Blue Yonder, SAP EWM) The ideal candidate thrives at the intersection of cloud software, robotics hardware, and complex customer operations, ensuring that high-velocity fulfillment centers transition from installation to peak performance seamlessly. Key Responsibilities End-to-End Testing (SIT, UAT & Performance) Take formal handover of tested product builds from the engineering / QA teams. System Integration Testing (SIT): Plan and execute SIT to validate data integrity between the WMS and GreyOrange, identifying gaps in seamless communication and functional flows. User Acceptance Testing (UAT): Translate operational warehouse scenarios into executable test cases; lead customer super-user training and manage the sign-off process. Performance & Scalability: Execute stress and volume testing to validate critical KPIs such as Units Per Hour (UPH), robot utilization, and peak load handling during seasonal spikes. Go-Live, Hypercare & Post-Production Support Cutover Management: Provide onsite and remote support during the critical go-live phase, monitoring system health and troubleshooting live exceptions.
Hypercare: Drive the resolution of post-launch defects, analyzing GCP logs and system metrics to ensure operational stability. Knowledge Transfer: Create SOPs and technical documentation to ensure a smooth transition to the long-term support teams. Required Skills & Experience
B.Tech/B.E. in IT/CS or relevant Specialisation Hands-on Experience in Quality Assurance with Test Cases, Plan and Test Strategy creation Strong understanding of SDLC, STLC, SIT, HAT, and UAT Hands-on experience with test case creation and execution. Hands-on experience with testing tools and frameworks such as Selenium, JUnit, TestNG, Appium, Cucumber, or Pytest. Unix/Linux: Log analysis, command-line debugging, system checks SQL: Writing queries for data validation and issue investigation Python: Executing and debugging scripts used for testing or automation Experience debugging end-to-end system issues in integrated environments. Knowledge of the retail or Supply Chain industry will be an added benefit Strong problem-solving skills and attention to details Soft Skills & Attributes Problem-Solving: A hacker mindset capable of debugging issues across software, network, and physical hardware layers. Communication: Ability to explain complex AI-driven logic to both technical engineers and non-technical warehouse floor managers. Resilience: Comfortable working in fast-paced, mission-critical environments under tight deadlines. Mobility: Willingness to travel to customer sites as required by project phases (approx. 30–50%).
