Assistant Manager - I2C

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager - Invoice to Cash
Proven people management skills, understand end to end accounts receivable process, Excellent communication skills (verbal and written), good interpersonal skills, Exposure to ERPS (SAP/Oracle / PeopleSoft , GetPaid, FSCM etc.) on AR module, Excellent knowledge of MS office, analytical skills (ability to convert data into information to enable decision making), Knowledge of AR Risks & Controls, Understanding of End to End O2C metrics

Responsibilities
.Appropriate Reporting to key stake holders (senior manager/reporting manager, process owner, country lead)
.Responsible for overall performance metrics - Reporting and tracking of metrics (CPI / KPI & E2E metrics)
.Review Cash Forecasting, bill generation, daily cash reconciliation review and approval
.Ensure adherence to monthly AR calendar (processing cut-offs and system roll-overs)
.Risk Assessment, Management & proactive communication (adherence to key controls, SLA related risks, SOF's) (ex. Unapplied cash and credits)
.Volume/Queue management along with level loading and work allocation
.Manage L1 escalations , liaise with onshore teams in order to resolve outstanding issues, highlighting any risks in the process
.Ensure quality adherence (bill generation, quality of queries, accuracy of cash postings, helpdesk & email management etc.)
.Strong insight on key process deliverables e.g. - review repeat offenders, late payers along with progress, movement of aged debt and complete comprehension of the process issue log
.Drive refresher sessions based on audit results, customer feedback and training needs basis PKT results
.Maintain and adhere to Standard Operating Procedures (SOP)/AR Escalation Matrix/Minimum query requirement as agreed with the client and periodically review the same
.Conduct periodic portfolio audits
.Maintain operating rhythm with key process owners
.Proactively Identify process pain points and improvement opportunities and collaborate with the quality team and OTC tower lead to drive change
.Drive top 10 HR practices (one on ones, EWS, etc.)
.Drive cross training ongoing basis
Qualifications we seek in you!
Minimum Qualifications
.B.com/ MBA Finance preferred
.Relevant experience in OTC mandatory

Preferred Qualifications/ Skills
.Proven people management skills
.Understand end to end accounts receivable process
.Excellent communication skills (verbal and written), good interpersonal skills
.Exposure to ERPS (SAP/Oracle / PeopleSoft, GetPaid, FSCM etc.) on AR module
.Excellent knowledge of MS office, analytical skills (ability to convert data into information to enable decision making)
.Knowledge of AR Risks & Controls
.Understanding of End to End O2C metricsWhy join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.