About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Assistant Manager – Human Resources Business Partner (HRBP)
Job Type: Full Time
Function/Department: Human Resources
Location: Mumbai/ Bangalore/ Hyderabad
Work Mode: Work from Office
Immediate Joiners Only
Role Summary:
We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource's EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.
Key Responsibilities:
1. Business Partnership
- Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy
- Provide data-driven insights on workforce trends, productivity, attrition, and engagement
- Support organizational design and workforce planning
2. Employee Experience & Engagement (EVP Focus)
- Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)
- Champion a people-first culture by promoting inclusivity, well-being, and recognition programs
- Actively listen to employee feedback and implement engagement strategies aligned with EVP
3. Performance & Development
- Drive performance management processes, ensuring goal alignment and fair evaluation
- Support leadership development, capability building, and succession planning
- Promote a continuous learning culture aligned with career growth aspirations
4. Talent Development
- Collaborate with LMD to design learning to align with business needs
- Identify skill gaps and support capability-building initiatives
5. Employee Relations & Governance
- Manage employee relations issues with fairness, empathy, and compliance
- Ensure adherence to company policies, labor laws, and ethical standards
- Support investigations, conflict resolution, and disciplinary processes
6. Change Management & Transformation
- Act as a change champion during organizational transformations
- Support communication and adoption of new initiatives, tools, and practices
- Enable a culture of innovation and agility
7. HR Analytics & Reporting
- Track key HR metrics (attrition, retention, engagement scores, diversity metrics)
- Provide insights and recommendations to improve workforce outcomes
Key Success Metrics:
- Employee engagement scores
- Attrition and retention rates
- Quality of hire and onboarding experience
- Performance management effectiveness
- Business stakeholder satisfaction
Skills & Competencies:
Core HR Competencies
- Strong business acumen and HR analytics capability
- Employee relations and conflict resolution skills
- Knowledge of labor laws and compliance
Behavioral Competencies (Aligned to EVP)
- People-first mindset with high empathy
- Strong collaboration and stakeholder management
- Agility and adaptability in a fast-paced environment
- Innovation mindset with continuous improvement focus
- High integrity and confidentiality
Qualifications & Experience:
- MBA/PGDM in Human Resources or equivalent
- 5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)
- Experience managing frontline/operations-driven workforce is an advantage
- Comfortable to work in Shifts – Night Shifts preferred (US window)
