Assistant Manager Human Resources

We're Hiring a People Champion: Assistant Manager – Human Resources!

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

At Firstsource, we recognize that people drive organizational success. HR today is more than administration — it's a strategic function that shapes culture, supports performance, and strengthens business outcomes. Our HR team partners with the business to enhance employee experience, manage key people processes, and enable a productive, engaged workforce. If you're passionate about building strong employee relationships and driving people-first initiatives, this role is for you.

Job Title: Assistant Manager- Human Resources

Job Type: Full Time

Function/Department: Human Resources

Location- Chennai, India

Work Mode: Work From Office

Years of Experience: 3-5 years

Shift Timings: 3pm to 12am

Role Overview:

The Assistant Manager – Human Resources is responsible for supporting and strengthening core HR functions across the organization. Designed for professionals with 3–5 years of hands-on HR experience, this role plays a key part in employee relations, performance management, and HR policy administration. The position requires a strong understanding of HR best practices, effective stakeholder communication, and a proactive, solution-oriented approach to managing people and processes.

Roles & Responsibilities:

1. Employee Relations

• Partner with Operations Managers and support teams to understand business needs and align HR strategies with organizational goals
• Act as the primary HR point of contact for employees, team leaders, and managers on policies, processes, performance, and employee relations
• Address employee concerns and conflicts, coaching managers on resolution approaches while ensuring compliance with company policies and labor laws
• Drive performance management processes including goal setting, reviews, reward & recognition, and development conversations
• Manage attrition control initiatives, conduct exit interviews, analyze trends, and recommend corrective actions
• Track and analyze HR metrics such as attrition, absenteeism, and engagement; provide actionable insights to business leaders
• Partner with managers on employee engagement, retention strategies, internal mobility, and career progression initiatives
• Support change management, HR projects, and organization-wide HR initiatives within the assigned geography

2. Onboarding

• Collaborate with the recruitment team to support manpower planning and business hiring requirements
• Ensure a seamless onboarding experience for new hires, enabling smooth integration into the organization

3. Performance Management

• Support the administration of performance management systems including appraisals, goal alignment, and feedback cycles
• Coach and guide managers on performance issues and employee development plans

4. Training & Development

• Assist in identifying training needs and skill gaps across teams
• Support the design and delivery of learning initiatives, workshops, and development programs

5. HR Administration

• Oversee day-to-day HR operations including employee records, HR systems, benefits administration, and payroll coordination
• Ensure accuracy, compliance, and timely completion of HR documentation and transactions
• Manage HR tools and systems to ensure optimal utilization and data integrity

6. HR Projects

• Contribute to HR initiatives such as employee engagement programs, policy enhancements, and process improvements
• Collaborate with cross-functional teams on special projects as required

7. Attrition Management, HR Analytics & Reporting

• Identify early warning signals and conduct RAG analysis to proactively manage attrition
• Leverage HR analytics to highlight trends, risks, and opportunities for leadership
• Prepare and present regular HR dashboards and reports covering operational and strategic HR metrics

If you're passionate about driving impactful HR practices, building strong employee experiences, and enabling business growth through peoplecentric insights — this is the place for you.