OverviewTheHR Operations Employee Services Associateis responsible forproviding best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.
Responsibilities- Talent Acquisition
- Frontline hiring: Drive frontline hiring - collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.
- Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.
- Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.
- Employee Processes & Admin
- Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
- Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
- Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.
- Digitization
- Drive the overall BU digitization agenda - specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes
- Identify areas of opportunities that can be streamlined and elevated using digital tools.
- Compliance & Safety Support
- Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.
- Maintain confidential employee files, ensuring documentation compliance for audits.
- Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.
- Collaborate with Welfare Officer to drive on ground operational activities
- CoE led interventions
- Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O
- Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. SupportPMPon ground activationfor all phases (objective setting,mid yearand year end) covering all frontline employees
- Support on Core People Process roll out. This includesbut is not limited toon groundSurvey administration via roadshowsforfrontline employeesforOrg Health and MPW
- Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
- Organise and administer CoC training for frontline employees, new hires and third party employees
- Providelogisticssupport for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations,invitesetc.
- Plant Operations Support /HROpsand Service delivery
- Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry).
- Participate in continuous improvement efforts to optimize HR and plant processes.
- Work as an integral part in the BU HR Opsteam projects deliverables
- Act as a focal point for the accounts HR operations deliverables
- Manage all the requested reporting repositoryfor theaccountsdeliverables
- Identifyopportunities for process enhancementand digitization
- Accountable for handling all accounts queries through the agreed SLAs andidentifiedchannels
QualificationsKEY SKILLS
. 1- 3 years of general professional experience in HR preferable in HR ops
. Good customer enterface and focusing on employee experience excellence
. Time management - ability to focus and get things done and know what is business critical able to deal with conflicting priorities and ambiguity
. Technical / Functional Skills & Knowledge of HR Tools and Interfaces
. Proficient in Microsoft Office
FUNCTIONAL COMPETENCIES
. Well versed with statutory laws of the land. IR interface preferred.
. Experience and understanding the nature of HR ops and service delivery
. Process excellence knowledge and influencing skills
. Working with many internal stakeholders
. Demonstrated track record of strong service delivery
. Project Management / Communication skills/Customer centric
