The ideal candidate should have strong hands-on experience across onboarding to exit, payroll, employee lifecycle management, HR systems, process automation and employee engagement, along with a strong sense of ownership and execution.
Key Responsibilities
1. HR Operations & Employee Lifecycle
- Manage end-to-end HR Operations and ensure seamless execution of HR BAU activities.
- Handle the complete employee lifecycle – onboarding, confirmation, transfers, promotions, employee movements, HR documentation, payroll inputs and exits.
- Ensure timely and accurate maintenance of employee records and HR documentation.
- Drive adherence to defined HR processes, policies and SLAs.
- Identify operational gaps and implement corrective actions.
2. Team Management
- Manage and mentor the HR Operations team.
- Allocate responsibilities, monitor performance and ensure timely closure of deliverables.
- Build a culture of accountability, ownership and continuous improvement within the team.
- Act as a point of escalation for complex employee and operational queries.
3. Payroll & Exit Management
- Coordinate monthly payroll activities and ensure accurate and timely payroll inputs.
- Partner with Finance/Payroll teams for payroll validation and issue resolution.
- Manage end-to-end exit processes including resignation, clearance, full & final settlement, exit documentation and employee experience.
- Track and ensure closure of exit-related activities within defined timelines.
4. HR Systems & Process Automation
- Work extensively on HR systems and ensure data accuracy and process compliance.
- Identify repetitive/manual processes and drive automation and digitisation initiatives.
- Leverage tools such as Advanced Excel, PowerPoint, Macros/VBA and other automation solutions to improve operational efficiency.
- Develop and maintain HR dashboards, trackers and MIS reports.
- Continuously evaluate processes to reduce manual intervention, TAT and errors.
5. Stakeholder Management
- Partner effectively with business leaders, managers, employees, Finance, IT and other cross-functional stakeholders.
- Manage escalations and ensure timely resolution of employee and business-related HR queries.
- Demonstrate strong communication, influencing and problem-solving skills.
- Build strong relationships with internal stakeholders and ensure a high level of service delivery.
6. Employee Engagement
- Support and drive employee engagement initiatives and HR interventions.
- Coordinate engagement activities, employee connect programs and HR campaigns.
- Identify employee experience gaps and recommend initiatives to improve engagement and retention.
7. MIS, Governance & Process Improvement
- Prepare and present regular HR Operations MIS and dashboards to management.
- Monitor key HR operational metrics, SLAs and process performance.
- Ensure compliance with internal HR policies and processes.
- Participate in HR audits and ensure timely closure of observations.
- Drive continuous improvement projects across HR Operations.
