Assistant Manager

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting the applications for the role of CNI SME- Business Analyst/Assistant Manager/Manager

In this role as a Subject matter expert, you will be responsible for ensuring the accuracy and quality of Complex Non-Individual KYC processes by leading knowledge transfer & knowledge management for the assigned set of moderators/training batch, by first & foremost being an in-house specialist of the process & policies, provide coaching & feedback to new hires/bottom performers, engaging in Calibrations & contribute their assigned part on account level action plans. This role is crucial in ensuring compliance with Australian regulations and enhancing the efficiency of our KYC operations.

Responsibilities

• Demonstrated deep expertise in KYC and AML, with strong understanding of regulatory requirements, customer due diligence, and risk assessment frameworks.

• Provide subjectmatter consultation and advisory support to delivery teams and business stakeholders, enabling informed decisionmaking on KYC, escalations, and regulatory compliance

• Conduct SME sessions, huddles to enhance the skills and understanding of team members

• Deep regulatory knowledge with hands-on expertise in KYC systems and workflow tools

• Implement best practices to streamline KYC operations while maintaining compliance with Australian standards.

• Conduct regular audits and quality checks to ensure adherence to KYC policies and procedures. Provide feedback and corrective actions to improve overall performance.

• Act as the primary point of contact for analysts queries related to KYC processes.

• Build strong relationships with clients to understand their needs and provide tailored solutions.

• Maintain accurate records of process changes and audit results. Prepare detailed reports for management review and client presentations.

• Adheres to organisational values and governance standards by working collaboratively, exercising sound judgement, and consistently doing what is right, ensuring behaviours, decisions, and outcomes align with regulatory, risk, and operational expectations.

Qualifications we seek in you!

Minimum qualifications

• Bachelor's degree from a recognized institution

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely

• Relevant years of experience as a QC/SME with an overall relevant years of experience in KYC domain

• Exposure to end-to-end KYC processes, with a sound understanding of entity structures and the ability to interpret KYC documents.

Preferred qualifications

• In-depth understanding of Australian KYC regulations and compliance requirements for complex non-individuals.

• Strong analytical abilities to identify gaps and recommend improvements.

• Proactive approach to identifying issues and implementing solutions efficiently

Why join Genpact

. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.