Assistant Manager-Front Office

• Lead and assist with the completion of daily shift tasks for front office operations.
• Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
• Ensure guest and employee satisfaction, and strive to achieve operating budget goals.
• Assist in completing financial and administrative tasks, including daily reports.
• Manage day-to-day operations to guarantee efficiency and consistency.
• Supervise staff, ensuring they meet company standards and maintain high levels of customer service.
• Provide guidance and support to team members, ensuring smooth operations and timely completion of tasks.
• Ensure the proper handling of guest requests, check-ins, check-outs, and inquiries.
• Address guest complaints and concerns, ensuring issues are resolved in a timely and professional manner.
• Coordinate with other departments to ensure guest satisfaction and operational efficiency.

Candidate Profile:

• Education:
• High school diploma or GED; 2 years of experience in guest services, front desk, or a related field.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.