Assistant Manager - Field Operations

Key Responsibilities:

• Maximize Applied to paid to meet business plan
• Hub Hold Cases resolution within TAT
• NFTR % Reduction
• MIS and Reports
• Follow-up for GO Actionable resolution
• Booking & Tracking of Medical reports
• Customer complaint resolution within TAT
• Maximize collections
• Ensure NC cracking through field
• Autopay Traction
• POSV / Welcome Call
• Managing end to end operational process along with teams in the field & distribution leaders
• Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations
• Managing dashboard for Quality of business
• Adoption of various digital initiatives among distribution

Measure of Success:

• Timely & Accurate MIS
• Timely WIP Movement to timely business processing
• Improvement in key processes across field
• Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency
• POS Discrepancy Rate & resolution TAT
• Auto-pay Registration Conversion %
• Audit Rating

Desired qualifications and experience:

• Must have a minimum of 2-5 years of experience of which at least 2 yrs. in customer service / operations / Finance
• Preferable experience in Banking / Telecom / Insurance
• Should be a Graduate / Post Graduate

Industry: Insurance

Department: Customer Success, Service & Operations

Role Category: Operations

Role: Assistant Manager

Employment Type: Full Time, Permanent