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Job Description

Key Deliverables (Essential functions & Responsibilities of the Job):

  • Ensure timely closure of Repair & Maintenance tickets within defined TAT and SLA.
  • Ensure 100% completion of preventive maintenance as per schedule to minimize breakdowns.
  • Lead critical breakdown situations and conduct structured root cause analysis with preventive action planning.
  • Conduct regular store visits and maintain maintenance quality standards.
  • Ensure minimal sales downtime due to equipment or infrastructure failure.
  • Monitor vendor performance and ensure compliance with contractual scope and SLAs.
  • Conduct periodic vendor performance reviews and drive corrective action plans.
  • Renewal and execution of Annual Maintenance Contracts (AMCs) in timely manner.
  • Validate and process vendor invoices in a timely manner.
  • Prepare, monitor, and control R&M expenditure against approved budgets.
  • Identify cost optimization opportunities without compromising safety and compliance.
  • Ensure adherence to Fire, Health & Safety standards and statutory requirements.
  • Identify infrastructure risks and implement preventive measures to avoid business disruption.
  • Support timely closure of audit observations and maintain compliance documentation.
  • Analyze breakdown trends and recurring issues to drive corrective actions.
  • Prepare MIS reports on SLA performance, uptime, and budget tracking.
  • Support new store handovers and facility readiness.

Key Skills

  • Bachelor's Degree / Diploma in Engineering (Electrical / Mechanical / Civil)
  • 47 years of experience in retail/commercial facility management
  • Strong knowledge of HVAC, Electrical, Fire & Civil systems
  • Good analytical skills with proficiency in MS Excel
  • Strong communication and vendor coordination skills
  • Willingness to travel as per business requirement

More Info

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Job ID: 144565345

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