Assistant Manager - Facilities Management

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

The role is responsible to assist in the management of services, equipment and processes to support the effective running of the business premises and support to strategically ensure most effective use of resources in alignment with the organizational and functional objectives.

Role Accountability

1. Support in management of all premises in each location, to ensure that the Premises are maintained as per standards derived including lighting, heating, air conditioning and ventilation systems
2. Provide EHS guidance and compliance support to site facility managers to ensure compliance with regulatory and program requirements
3. Support operational functions like 24.7 helpdesk, site Maintenance, cab allocations, tracking, vehicle compliance, billing & audit, transport safety & security management. (as/when applicable)
4. Support Employee engagement and organization level activities and events to ensure employee connect
5. Measure performance of the business partners as per the SLA and ensure agreement are robust and Task oriented with clear cut Deliverables defined & initiate action if any lapse
6. Support in management of annual operating budgets, actively manage cost control initiatives
7. Support in audit of fixed assets and other site compliance audits at the designated locations
8. Support new projects for upcoming sites for each location, starting with new Site selections, getting the best suitable and optimized layout, management of refurbishment & construction work at site
9. Support invoice management process at respective locations
10. Support the implementation of security policies, protocols and procedures, review reports on incidents and breaches, create reports for management on security status
11. Track all PR, PO and closure within timeline
12. Maintain all process documentation practices in compliance with the process guidelines

Measures of Success

1. Adherence to scope & timelines
2. Zero defects on Regulatory/EHS/Local laws and regulations
3. Zero escalation from stakeholders
4. Score in yearly VOC
5. Timely and accurate updation of process documentation
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Understanding of local regulatory requirements (legal/Compliance) with regards to Facilities, Infrastructure and Manpower management
2. Knowledge of construction safety standards and standard EHS guidelines, National Building Code, local laws and regulations, etc.
3. Desirable - PMP or equivalent Project Management certification

Competencies critical to the role

1. Project Management
2. Problem Solving skills
3. Verbal and written communication
4. Stakeholder Management

Qualification

Graduate in any discipline from a recognized University

Preferred Industry

FSI / Any