The position in discussion is with the Managed Services team, part of our Consulting team.
The KPMG Global Services (KGS) Consulting team is a diverse team of more than 6,400 professionals. We provide consulting services to KPMG Firms worldwide to support clients business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, Cross Functional Services, Risk Services and Managed Services, our team is a varied mix of professionals with extensive skills and expertise.
Through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.
Responsibilities
Assistant Manager –will be expected to deliver against targets for both productivity and quality, managing your own pipeline and taking onboard feedback from oversight who are responsible for service delivery
Requires ability to work to high standards of quality
Understand client policy and procedures and its application on engagement delivery.
Manage workload throughout end to end process in timely manner
Monitor actual performance against plan and make decisions to ensure business objectives are achieved.
Source data from a several sources/systems and accurately transfer to primary system and tools
Lead & manage processes for the client, ensuring effective operational delivery to customers
Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
Reporting of issues of concern and risk to KGS Leadership, and where appropriate, to the client on a timely basis and pro-actively ensuring problems/issues are identified and solved.
Active participation in operational excellence – Enable culture of continuous improvement through brainstorming and harnessing new ideas and solutions, evaluate opportunities for improvement and apply industry best practices and benchmarks and plan for contingencies and on-time delivery
Qualifications
Educational qualifications
Professional certifications like CA, CPA, or CMA
Work Experience
Min 5-7 yrs in an operational environment
Reconciliation tools & experience a plus, especially Blackline
Strong command and ease of business English (spoken and written), native preferred
Insurance, Banking and Asset Mgt experience a plus
Audit experience a plus.
Strong presentation skills and ability to engage senior stakeholders
Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes
Preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, under the ambit of global service delivery set-up
Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
Ability to lead the team and developing others.
Presentation and Project Management skills. Focus on results-led management.
