- Job Description AM Lead Eevents
- Manage Client Visits:
- Booking the Boardroom
- Respond to Client visit requirements within 4 hours of receiving the communication.
- Coordinate with operations/vendors in executing the event requirements.
- Getting the room cleaned.
- Standard Board room Setup
- Manage client ground transportation.
- Flower arrangement
- Food order as per the request.
- Menu Tents
- Name Tents
- Visitor passes
- Feedback from client
- Collate all event related costing based on consumption.
- Get approval for all expenses end of every event.
- Process bills and ensure payments are made.
- Take necessary action in case of any shortfalls in the arrangements made.
- Manage Internal Events:
- Booking the Auditorium/Cafeteria
- Coordinate with operations in executing the event requirements.
- Getting the space cleaned and arranged as per the requirement.
- Food order as per the request.
- Getting the A/V and entertainment requirements done through vendors as per the requirement.
- Provide information on Vendor passes
- Get pre approvals/PO for the arrangements to be confirmed.
- Receive Feedback from client
- Collate all event related costing based on consumption.
- Get approval for all expenses end of every event.
- Process bills and ensure payments are made
- Take necessary action in case of any shortfalls in the arrangements made
- Manage Projectors
- Ensure all the meeting projector requests of the respective facility is responded to.
- Tracking: Track all the onsite events and the expenses related to the same.
- Reporting-Submit Monthly onsite report.
- Monthly Projector Report
- Monthly SLA Report
- Monthly Spent report
- Daily Event Schedule
- Vendor Management
Additional Service Determination: Facilitates requests for miscellaneous services (e.g. decorations, entertainment, meeting materials, signage, meeting activities, transportation), and manages all logistical coordination of these details.
Communication: Communicates and confirms all meeting details to host and/or requester, as well as to Service Providers prior to day of meeting. Maintain accurate and complete records utilizing the onsite vendor database used by all on-site event planners globally. Manages changes to meetings as they occur, and reconfirms details as necessary. Determines need for accelerated levels of communication via use of resumes or by conducting pre cons with pantry staff. Promptly answers incoming phone calls and responds to voice mails and electronic mail within 24 hours. Attends all off-site event planning team meetings.
Event Execution: Acts as a liaison between Business, clients and vendors and operations to assure the achievement of guest expectations.
Special Projects: Coordinate special projects as required, providing leadership within budget guidelines, communication plans, risk assessment and execution.
Managing Event Budget: Manage the budget for the requester's event. Ensure valid project number prior to processing order. Keep the customer apprised of any financial issues encountered in the planning and execution stages. Processes invoices or reconciles charges following the completion of the meeting or event.
Teamwork/Expectations:
Respond to internal and external customers in a timely and professional manner.
Create a positive working environment by maintaining a professional, friendly, and respectful attitude. Maintain a teamwork philosophy by contributing equally, taking initiative, provide support, following through on tasks, and communicating openly and honestly.
Contribute to practice knowledge sharing within the team and within the department
Additional requirements for handling Offsites:-
Off-Site Event Logistics: Considers Venue, Capacity, Service, Audio Visual and Food & Beverage to select the best location for Meetings & Events. Provides detailed logistical information to the selected venue(s) for appropriate cost estimates and proposals. Negotiates with venue(s) to obtain services within the client budget.
Off-Site Catering Determination: Assist requesters in the decision process of selecting Food and Beverages for off-site events through suggestive selling.
AV Confirmation: Uses probing questions to determine Audiovisual (AV) needs for events. Communicates this information to service providers.
Additional Service Determination: Facilitates requests for miscellaneous services (e.g. decorations, entertainment, meeting materials, signage, meeting activities, transportation, hotel accommodations.), and manages all logistical coordination of these details.
Communication: Communicates and confirms all meeting details to host and/or requester, as well as to Service Providers prior to day of meeting. Maintain accurate and complete records utilizing the OSEM (Off-Site Event Management) database used by all off-site event planners globally. Manages changes to meetings as they occur, and reconfirms details as necessary. Determines need for accelerated levels of communication via use of resumes or by conducting pre cons with selected venues operational staff. Promptly answers incoming phone calls and responds to voice mails and electronic mail within 48 hours. Attends all off-site event planning team meetings.
Event Execution: Acts as a liaison between host and/or requester and service providers to assure the achievement of guest expectations. Event Planners will monitor offsite complex and VIP events based on size and degree of details.
