Assistant Manager - Digital Business Unit
Tata AIA Life- Posted 17 hours ago
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Job Description
Role description
A.Position Overview
Position Title | AM |
Department | Digital Business Unit |
Level/ Band |
Role Summary:
Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights. Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement
B.Organizational Relationships
Reports To | Manager/Senior Manager |
Supervises | NA |
Job Dimensions
Geographic Area Covered | Thane |
Stakeholders Internal | DSF Team/Training team/DBU team |
Stakeholders External | Call center Team and other partner |
C.Key Result Areas
Reporting | .Conduct Training classroom ( Product, process, selling skills, telephonic aitiquiest, etc)for New joiners. .Handholding of new joiner through OJT. .Understand the needs of training by TNI provided by quality team .Coordination with content team for designing content as per the PFA requirement .Conduct refresher training as per TNI shared by quality team .Ensure met compliance and regulations requirement .Build the process to check the effectiveness the training .Circulate updated MIS to all stakeholder .Drive education series on product, process and ops so that it will increase the productivity of the caller and issuance rate. .Coordinate IRDA-related activities and agent credentials. .Identify knowledge gaps and coach agents. .Manage escalations from field teams and RMs. .Investigate root causes. .Coordinate resolution with stakeholders. .Maintain escalation tracker and closures. |
D.Skills Required
Technical | .Insurance, Life insurance, Telesales | |
Behavioral | ||
Essential | Desired | |
Interpersonal skills | . | |
Communication skills | . | |
Creative thinking skills | . | |
Supervising / Leadership skills | . | |
Teamwork Skills | . | |
Influencing skills | . | |
Relationship Building skills | . | |
Decision making skills | . |
E.Incumbent Characteristics
Essential | Desired | |
Qualification | Graduate | Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations ) |
Experience | 3-5 years of experience in life insurance | 1-3 years of experience in Training and quality |
More Info
Key Skills
About Company
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.