Assistant Manager - Digital Business Unit

A Position Overview

Position Title

• NA

Department

• NA

Level/ Band

• NA

B Role Summary

• Responsible for revenue generation from existing customers for the digital channel.
• Supervise the day-to-day operations of the call center.
• Develop and implement sales strategies to achieve sales targets.
• Monitor and analyze sales performance data to identify opportunities for improvement.
• Establish performance goals and objectives for call center agents and monitor progress.
• Oversee daily operations of the call center and ensure that staff are meeting performance objectives.
• Develop and implement training programs for call center agents to maximize sales performance.
• Collaborate with call centre and conduct skill gap analysis to identify areas of improvement.
• Analyze customer data to develop targeted sales campaigns.

C Key Result Areas

• Responsible for revenue generation from existing customers for the digital channel.
• Supervise the day-to-day operations of the call center.
• Develop and implement sales strategies to achieve sales targets.
• Monitor and analyze sales performance data to identify opportunities for improvement.
• Establish performance goals and objectives for call center agents and monitor progress.
• Oversee daily operations of the call center and ensure that staff are meeting performance objectives.
• Develop and implement training programs for call center agents to maximize sales performance.
• Collaborate with call centre and conduct skill gap analysis to identify areas of improvement.
• Analyze customer data to develop targeted sales campaigns.

D Reporting

• Decile wise performance and improvement tracking.
• Process weekly sales leads reports for submission to management.
• Evaluate performance with key metrics (occupancy, TT, AHT, login hours, etc.).
• Prepare monthly and weekly business presentation for different departments or upper management.

E Skills Required

Technical

• Basic working knowledge of MS office, presentation, and dashboards.

Behavioral

• Essential
• Interpersonal skills
• Communication skills
• Creative thinking skills
• Supervising/Leadership skills
• Teamwork skills
• Influencing skills
• Relationship-building skills
• Decision-making skills

Incumbent Characteristics

• Essential
• NA
• Desired
• NA

Qualification

• Graduate

Experience

• Minimum 3-4 years experience in similar role.
• Must have call center outbound sales experience.
• LI insurance

Age

• In 40s

F Basic Competency

• Must have strong quantitative analytical skills.
• Hands-on experience with e-learning platforms.

Disclaimer

This Job Description is indicative in nature. The duty list/Goal Sheet provided to you can vary from the aforesaid in view of Organizational need/requirement from time to time.