Assistant Manager - Devops & Application Support

Purpose of the role:

• Provide L2 support for critical backend applications and Linux-based systems, ensuring stability and availability.
• Monitor applications, backend services and jobs proactively to identify and resolve issues before they impact users.
• Troubleshoot application, connectivity, performance and service-related issues across the backend technology stack.
• Automate repetitive operational and backend job activities using Linux scripting and Python to reduce manual effort.
• Drive operational excellence through monitoring, automation, documentation and continuous improvement of application support processes.

Qualifications: Grad/BE/B-Tech

Experience: 3 to 5 years

• Relevant experience in Linux / Application Support / Backend Support / Production Support. Candidates with strong hands-on skills and the right monitoring + automation mindset will be preferred over candidates with only higher years of experience.
• Hands-on experience in Linux and Linux shell scripting/batch jobs.
• Experience in supporting backend applications in production environments.
• Working experience with Nginx / HAProxy.
• Basic to good knowledge of Python scripting.
• Good understanding of application logs, processes, services and basic network connectivity
• Ability to troubleshoot application and backend component issues.
• Basic understanding of messaging queue (Kafka, RabbitMQ and ZMQ)
• Monitoring and automation mindset:
• Strong monitoring and operational mindset – proactively identify application and system issues.
• Ability to analyse logs, metrics and application behaviour to identify problems and root causes.
• Understand what needs to be monitored for backend applications and services.
• Focus on root-cause analysis rather than simply restarting services.
• Identify repetitive manual activities and develop Linux/Python-based automation to improve operational efficiency.
• Willingness to automate backend jobs, health checks, log checks, service validation, monitoring and operational activities.
• Continuously look for opportunities to improve monitoring, automation and application reliability.