Assistant Manager/Deputy Manager - Mechanical Sales

Assistant Manager / Deputy Manager - Mechanical Seals

KSB Pumps Limited is seeking a driven Assistant Manager / Deputy Manager - Mechanical Seals to spearhead new business development and drive revenue across the West region. This role is ideal for a sales professional with a strong technical understanding of mechanical seals, capable of identifying market opportunities, leading negotiations, and ensuring exceptional customer satisfaction through both sales and post-sales support.

Responsibilities:

Sales & Business Development:

• Identify new business opportunities in the mechanical seals industry across the West region.
• Drive growth and revenue by securing new contracts and expanding business with existing customers.
• Develop and implement strategies for market penetration, sales growth, and competitive positioning.
• Perform market analysis to identify potential clients, partners, and trends within the region.
• Lead negotiations with key clients and ensure the successful closure of deals.
• Establish and maintain strong relationships with both existing and new clients in the region.
• Provide expert technical consultation to customers regarding mechanical seals products and services.
• Focus on competitor analysis and replacement business.

Sales & Service:

• Develop and execute annual sales plans and targets for the region, aligning with company goals.
• Ensure the delivery of mechanical seals products and services on time, meeting or exceeding customer expectations.
• Work closely with the engineering and service teams to address customer issues and optimize product performance.
• Monitor competitors and market trends to stay ahead of industry developments.
• Collaborate with the marketing team to create promotional strategies, campaigns, and product literature for the region.

Customer Support & Service:

• Oversee post-sales service, ensuring timely maintenance and troubleshooting for mechanical seals.
• Resolve customer complaints, service issues, and any product-related concerns.
• Provide product training to clients on maintenance, troubleshooting, and optimal use of mechanical seals.
• Coordinate with service technicians to ensure proper installation, commissioning, and technical support.

Reporting & Forecasting:

• Maintain up-to-date knowledge of the region's sales performance, maintaining a healthy offer board, including forecasts, pipelines, and competitive analysis.
• Prepare and submit regular reports detailing sales performance, market trends, competitor activities, and customer feedback.
• Track service issues, customer satisfaction levels, and identify areas for improvement.
• Ensure timely and accurate reporting of sales forecasts, activities, and progress against targets.

Skills:

• Strong understanding of the mechanical seals industry.
• Proficiency in market analysis and strategic planning.
• Exceptional negotiation and deal-closing abilities.
• Excellent relationship management skills.
• Ability to provide expert technical consultation.
• Strong focus on competitor analysis and replacement business.
• Capable of developing and executing sales plans.
• Effective coordination with engineering, service, and marketing teams.
• Strong problem-solving skills for customer support.
• Proficiency in tracking and reporting sales performance, forecasts, and market trends.
• Detail-oriented for accurate reporting.