Job Description

We have an urgent requirement for Assistant Manager / Customer Support (Japanese or Korean)

Location : Selangor Malaysia

Duration : 1 Year (Ext)

Minimum of 4+ years work experience in customer service preferably from Logistics /automotive / Auto Finance industry

Handle overall customer relationship activities and enquiries via phone, email and live chat.

Good understanding of interactions with internal and external partners.

Proficient in Order Management by accurately process customer orders, amendments, and releases.

Act as a brand ambassador with a strong customer focus

Proficient in Japanese or Korean language (READ/WRITE/SPEAK)

Excellent communication skills
Fluent in Japanese / Korean and English, both verbal and in writing
Experience in customer support / problem solving business processes
Good interpersonal skills and able to work as a team
Creativity when handling problems independently
Ability to understand the relationship between internal and external processes
Ability to understand interactions between demand and supply in the logistics chain
Handling escalations in combination with regular workload without detriment to own stress level
Acts as a brand ambassador with a strong customer focus

IT knowledge (basic knowledge & MS Windows/Office

if interested please share me your resume to [Confidential Information]