Assistant Manager - Customer Success

About LeadSquared

One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakh+ users globally use the LeadSquared platform to streamline sales and marketing processes and drive high-velocity growth.

Backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital, LeadSquared raised $153M in its Series C round led by WestBridge Capital and is now India's 103rd Unicorn. With a 1000+ strong workforce, we are rapidly expanding across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.

Role: Assistant Manager - Customer Success BFSI

Location: Bangalore

What You'll Own:

• Manage and nurture relationships with key customer accounts
• Drive product/service adoption, engagement, and overall value realization
• Own the customer lifecycle post-sales, including onboarding and ongoing engagement
• Ensure high levels of customer satisfaction and overall experience
• Support renewals and retention by helping customers achieve measurable success
• Act as the voice of the customer and collaborate with internal teams to improve outcomes
• Proactively identify risks and implement strategies to enhance retention
• Conduct regular reviews, success planning sessions, and stakeholder alignment

What We're Looking For:

• 5+ yrs of Experience in customer success, account management, or client-facing roles
• Strong understanding of customer success metrics such as adoption, retention, and satisfaction
• Proven ability to manage relationships across multiple stakeholders
• Experience in retention, renewals, or long-term customer engagement
• Excellent communication, problem-solving, and stakeholder management skills
• Ability to balance customer needs with business objectives

Nice to Have:

• Experience in a technology-driven or service-oriented environment
• Familiarity with CRM tools and customer success platforms
• Experience working in cross-functional, fast-paced teams

Why Join Us

At LeadSquared, you'll work on building cutting-edge fintech SaaS solutions that help financial institutions transform their collections and recovery processes, driving better efficiency and customer outcomes at scale.