Kohinoor Group is looking for a proactive Asst. Manager - CRM to manage customer relationships, maintain CRM records, and coordinate with internal teams to ensure a seamless customer experience from booking to possession.
Key Responsibilities :
- Maintain and update customer data in the CRM system.
- Track leads, bookings, payments, and customer interactions.
- Coordinate with Sales, Finance, Legal, and Customer Service teams.
- Ensure timely collection and verification of customer documentation.
- Address customer queries and provide regular updates.
- Generate CRM reports and MIS for management.
- Ensure compliance with company CRM processes and service standards.
Requirements :
- 2–5 years of CRM experience in the real estate industry.
- Proficiency in CRM software
- Strong communication, coordination, and interpersonal skills.
- Detail-oriented with good organizational abilities.
