Location: Head Office
Department: Operations / Quality
Reports to: CRM Manager
Job Summary
We are seeking a detail-oriented
Audit & Quality Assurance Executive / Assistant Manager to support quality standards, customer feedback management, and continuous improvement across facility and property management operations.
Key Responsibilities
- Collect and analyze monthly customer feedback and quarterly end-user feedback.
- Plan and conduct monthly/quarterly site audits across locations.
- Track and follow up on corrective actions from audits and feedback.
- Assist in coordinating and conducting weekly Crest University training sessions.
- Prepare reports, ratings, and insights for management review.
- Support operations teams in implementing quality improvement actions.
Requirements
- Experience: 3–6 years in Quality Assurance, Audits, Customer Feedback, or Operations in Facility Management, Hospitality, or Property Management.
- Education: Bachelor's degree (Hotel Management, Business Administration, or Facility Management preferred).
- Strong analytical and reporting skills with proficiency in MS Excel & PowerPoint.
- Excellent communication, coordination, and follow-up abilities.
- Proactive mindset with attention to detail.
