Assistant Manager Concierge/Travel Desk

Company Description Hyatt Centric Dehradun is a destination-focused hotel that showcases the charm and energy of Dehradun. Centrally located, it offers guests easy access to nature experiences, shopping, and local culinary delights. The hotel emphasizes seamless, personalized service and curated recommendations to help guests explore the city in meaningful ways. Team members are encouraged to create tailored experiences that reflect the hotel's spirited, contemporary style. Hyatt Centric Dehradun combines modern hospitality with a strong sense of place, making it an engaging environment for hospitality professionals.
Role Description The Assistant Manager Concierge/Travel Desk is a full-time, on-site role based at Hyatt Centric Dehradun. This role oversees daily concierge operations, including managing guest inquiries, arranging transportation, scheduling tours, and coordinating local experiences to enhance each guest's stay. The Assistant Manager supervises travel desk activities, ensures accurate handling of reservations, and maintains strong relationships with local vendors and service providers. Daily responsibilities include greeting and assisting guests at the lobby, providing destination information, resolving guest concerns promptly, and supporting reception and front office teams during peak times. The role requires active participation in training team members, monitoring service quality, and ensuring that all interactions reflect Hyatt Centric's service standards and brand values.
Qualifications

• Strong experience in concierge services, including arranging local experiences, transportation, and guest itineraries.
• Proficiency in handling reservations and travel desk operations, with attention to accuracy and timeliness.
• Excellent communication skills, including clear verbal and written interactions with guests and colleagues.
• Experience with receptionist duties, such as greeting guests, handling inquiries, and coordinating with front office teams.
• Demonstrated customer service skills, with a focus on problem-solving, empathy, and guest satisfaction.
• Prior experience in hospitality, preferably in a hotel or resort environment; exposure to lifestyle or city hotels is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Comfort with using hotel management systems, booking tools, and common office software.
• Strong organizational skills and the ability to manage multiple guest requests simultaneously.
• Diploma or degree in hospitality management or a related field is preferred.