Assistant Manager - Commercial Operations , Procurement and Onboarding

About Us

Pocket FM is the world's largest audio-series platform, where powerful stories travel effortlessly across languages, cultures, and continents. From India and the US to Europe and beyond, we are redefining how stories are created, discovered, and experienced across the globe, without screens.

At our core, we are an AI-powered entertainment company with a deeply human-first philosophy. We believe technology should amplify creativity. Our proprietary AI systems work alongside writers, voice artists, and creative teams to help stories scale globally, faster, smarter, and with cultural depth and emotional integrity intact.

Today, Pocket FM is home to a vibrant community of 250+ million listeners, 300,000+ creators, and 100,000+ audio series. With over 140 billion minutes streamed annually, we have emerged as one of the fastest-growing media-tech companies in the world, and we are just getting started. We operate at a massive global scale, but with a startup mindset: curious, fast-moving, and deeply owner-driven. At Pocket FM, teams are encouraged to think boldly, move with intent, and build for long-term impact as we shape the future of audio-first storytelling worldwide.

You can get more updates, insights and everything behind the scenes at Pocket FM here - https://xtra.pocketfm.com/

About the Role

We are looking for a detail-oriented and highly driven professional to join our Commercial Operations team. This role requires strong expertise in procurement and vendor management processes, hands-on ERP exposure (preferably Oracle NetSuite), and the ability to manage multiple operational work streams efficiently.

The ideal candidate should be process-driven, proactive, and eager to learn, with a strong sense of ownership and accountability.

What You Will Do

• Manage end-to-end vendor onboarding, including documentation review and KYC validations. Come up with innovations to automate the process
• Handle commercial and procurement processes in alignment with internal policies with utmost professionalism and transparency
• Work extensively on Excel for data analysis, reporting, reconciliation, and tracking
• Manage and respond to high-volume email communication effectively and professionally
• Strict adherence to TAT
• Operate and manage workflows within Oracle NetSuite (ERP) or similar ERP systems
• Ensure accuracy and compliance across supply chain and procurement transactions
• Coordinate with cross-functional teams (Finance, Legal, Business) for approvals and process closures
• Handle process automations, drive automation & integration projects proactively & be up to date with process knowledge & key information
• Track timelines and ensure deliverables are met within defined SLAs
• Support additional operational tasks as required

What You Bring

• Strong working knowledge of MS Excel (formulas, pivots, data management, reconciliation).
• Experience working on Oracle NetSuite ERP (preferred) or similar ERP systems.
• Solid understanding of commercial processes, procurement, and supply chain workflows.
• Experience in vendor onboarding and KYC validation processes.