Job title : Assistant Manager Command Center
Department: FRM & Security Operations Center (SOC)
Location: Pune
Job Purpose
Lead, strategize, and manage 24/7 real-time surveillance and loss prevention operations across a nationwide footprint of 300+ retail stores. This role bridges technical engineering (CCTV/AI analytics) and operational security management to minimize shrinkage and optimize a 15-member SOC team.
Key Responsibilities
- Team Leadership: Manage, train, and schedule a 24/7 rotating team of up to 15 SOC operators. Establish SOPs, incident playbooks, and performance KPIs.
- Tech & AI Optimization: Oversee centralized VMS platforms and deploy AI-powered CCTV analytics (footfall, loitering, facial recognition, behavior detection). Ensure 100% uptime of remote video streams, ACS and familiar with all types of alarm monitoring.
- Project & Vendor Management: Execute end-to-end CCTV setups for new store launches. Manage hardware lifecycles and hold third-party maintenance vendors strictly to SLAs.
- Incident & Loss Prevention: Act as Incident Commander during security breaches or emergencies. Analyze surveillance trends to identify high-theft zones and implement shrinkage-control strategies.
What Makes You a Perfect Fit
- Experience: Proven track record in a Physical Security SOC / Command Center environment.
- Technical Mastery: Deep hands-on experience with VMS/iVMS platforms, network infrastructure, alarm systems (e.g., Texecom), and AI video analytics.
- Leadership Grid: Strong leadership skills to manage shift rosters, conduct compliance audits, and maintain high team morale.
- Vendor Savvy: Experience managing external vendors and enforcing strict hardware repair timelines.
