Role & responsibilities
- Monitor and manage assigned collection portfolio across risk buckets to ensure timely recovery.
- Drive end-to-end collection performance and achieve monthly collection targets for allocated buckets.
- Coordinate closely with internal business verticals such as Credit, Risk, Sales, Operations, and Finance to resolve account-level issues.
- Manage third-party collection agencies as well as in-house collection teams, including performance tracking and compliance adherence.
- Ensure accurate data management, MIS reporting, and portfolio analysis to support collection strategy and decision-making.
- Track daily, weekly, and monthly collection performance and highlight risks, gaps, and improvement areas.
- Ensure adherence to regulatory, compliance, and ethical collection practices.
Preferred candidate profile
- Bachelors or Master's degree from a recognized university.
- 58 years of hands-on collection experience, preferably in Unsecured Business Loans or Personal Loans.
- Strong working knowledge of MS Excel (MIS, trackers, basic analysis).
- Proven ability to coordinate across multiple business verticals and stakeholders.
- Good communication skills with the ability to read, write, and speak Hindi and English fluently.
- Marathi language proficiency will be an added advantage.
- Ability to work in a target-driven, fast-paced environment with ownership mindset
