Job Description
Purpose/Objective Responsible for managing M365/O365 environment Key/Major Activities
Experience and knowledge of M365-AzureAD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, Mobile Device Management, Deployment, and Distribution Should have a good experience in troubleshooting issues of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO and MDM Issues, SMTP Relay, AD Connect Sync, Scripting (PowerShell), Security & Compliance, eDiscovery Escalate and co-ordinate with Vendors for issue resolution Communicate with Customers IT and Security Groups Co-ordinate with FW, NW teams to ensure Supported systems are maintained Working Knowledge of various MDM & Patch Management Tools Troubleshooting and support, DLP, Windows Defender, BitLocker Encryption, LAPS Maintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 version Remote Support and assisting users via calls and MS teams Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools Intune Windows packages creation, testing & deployments Liaise with vendors and other IT personal/Customer for problem resolution L2 Desktop Support and Remote Support for end-users. Knowledge of handling Helpdesk Ticketing Systems. Maintaining IT documentations, Audit Queries, Hardening VAPT Fix, Security & Compliance End User SLA Management Technical Skills M365 Service Administration Advanced knowledge of M365-AzureAD, MFA, SSO, SMTP Relay, AD Connect Sync, Conditional Access Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection Experience in End Point engineering and support activities Advanced knowledge of patch management methodologies Should have a good experience in troubleshooting issues of Patch Management & MDM Familiarity with certificate application to end user devices Provide Level 2 support for complex issues related to Microsoft 365 services Advanced Troubleshooting and Support Identity and Access Management Should have a good experience in Hybrid Environment Management Automation and Scripting Monitoring and Reporting Migration and Deployment Collaboration with Stakeholders Behavioural Skills Excellent communication skill, Clear English speaking and writing ability Project management skill Excellent co-ordination and Inter-personal effectiveness Have systematic approach towards work areas Should be able to cope up excellently under stressful circumstancesAbout Company
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
