Assistant Manager - Cloud & Security Customer Service Operations

Tata Communications Limited

Pune, India

5-8 Years

Save

Posted 4 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Job Title: Wireless L3 Engineer

Location: Pune

Job Summary:
We are seeking an experienced Wireless L3 Engineer to join our network team. The ideal candidate will be responsible for advanced troubleshooting, maintenance, and optimization of wireless network infrastructure. This role involves collaborating with cross-functional teams to ensure high availability and performance of wireless networks.

Key Responsibilities:
Provide Level 3 technical support for wireless LAN/WAN infrastructure including design, deployment, and maintenance.

Troubleshoot and resolve complex wireless network issues related to access points, controllers, RF interference, and client connectivity.

Perform root cause analysis (RCA) on wireless incidents and develop solutions to prevent recurrence.

Implement and optimize wireless network configurations, including security protocols (WPA3, 802.1X), roaming, and QoS settings.

Collaborate with vendors and external partners for escalation and resolution of wireless hardware/software issues.

Monitor wireless network performance and conduct regular health checks.

Document wireless network architecture, configurations, and operational procedures.

Assist in capacity planning and network upgrades to support growing demands.

Support compliance with industry standards and security policies.

Required Qualifications:
Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

Minimum of 5-8 years experience in wireless network engineering or support.

Strong knowledge of wireless technologies including Wi-Fi standards (802.11a/b/g/n/ac/ax).

Expertise in troubleshooting wireless LANs, controllers (Cisco, Aruba, etc.), and RF analysis tools.

Familiarity with Layer 3 networking concepts (routing protocols, IP subnetting, VLANs).

Experience with network monitoring and management tools.

Relevant certifications preferred (e.g., Aruba or Cisco Wireless).

Desired Skills:
Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work independently and in a team environment.

Willingness to work flexible hours for on-call support as needed.

More Info

Job Type:

Permanent Job

Industry:

Telecom /ISP

Function:

Wireless Network Engineering

Employment Type:

Full time

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 136015445

Jobs by Skill - IT