Assistant Manager - Change and Release Management

Key Responsibilities:

• Analyze, prioritize, classify, and schedule Requests for Change (RFCs).
• Confirm the scope of changes, assess dependencies, and evaluate impact on the production environment.
• Coordinate with relevant parties for change and release build, testing, and implementation strategies.
• Escalate RFCs beyond CAB control to the IT executive committee.
• Review implemented changes to ensure objectives are met.
• Monitor outstanding RFCs awaiting consideration or action.
• Analyze change records to identify trends or recurring issues and facilitate corrective actions.
• Facilitate process audits and drive continual improvement initiatives.
• Apply structured global change management methodology and lead deployment activities.
• Develop and execute change management strategy, plans, and interventions.
• Work with stakeholders to create awareness, engagement, and realize the benefits of change.
• Support execution of change activities across global regions and sites as necessary.
• Track and lead Change Management KPIs to achieve organizational goals.
• Lead and mentor a team, allocate daily tasks, and ensure effective performance management.