Position Summary
The Assistant Manager – Client Engagement serves as the primary relationship manager for clients who have purchased homes in a senior living community. This role is central to ensuring a seamless, empathetic, and high-quality customer experience, catering to the unique needs of senior citizens and their families. The position spans the entire customer lifecycle—from post-booking engagement through documentation, payment follow-ups, possession, and handover—and requires a balance of relationship-building, operational execution, and problem-solving skills.
Core Responsibilities
- Act as the single point of contact for clients post-booking, nurturing trust through proactive, empathetic communication.
- Manage the complete post-booking process including sales orders, documentation, registrations, cancellations, and transfers.
- Oversee payment collections as per demand schedules, track dues, issue reminders, and coordinate with finance.
- Ensure smooth handover of units by coordinating with civil, legal, and finance departments to resolve pending issues.
- Handle all client queries across channels (in-person, phone, digital) with 100% closure within defined timelines.
- Prepare accurate MIS reports, trackers, and dashboards to support management decisions.
- Provide feedback and insights to improve client engagement processes and CRM practices.
