Assistant Manager - Captive Operations

Job Description Infra Mgmt-L3

Role: Infra Mgmt
Location: Jaipur
Qualification: B.E./ B.Tech in IT/CS/ECE or MCA/ M.Sc. in Computer Science or IT

Experience : - 5+ years of relevant experience

Key Responsibilities

Experience Required: 5+ years Windows/Linux/VM/ Backup/Storage/MS SQL management

Reports To: Security Operations Lead / SOC Manager

Location: Jaipur
Job Type: Full-time, Customer locations

Job Summary:

We are seeking a skilled Infrastructure Operations Engineer to manage and
maintain core IT infrastructure components including physical servers,
operating systems, backup solutions, storage systems, databases,
networking, and health monitoring tools. The ideal candidate will ensure
availability, reliability, and security of the enterprise infrastructure.

Key Responsibilities:

Physical Servers & OS:

• Install,
  configure, and maintain physical servers in data center environments.
• Manage
  operating systems (Windows/Linux), including patching, hardening, and
  performance tuning.
• Perform
  OS upgrades, configuration backups, and lifecycle management.

Backup & Storage:

• Administer backup tools (e.g., Veeam, Commvault, NetBackup) and ensure backup/restore
  success rates.
• Manage
  SAN/NAS storage solutions and perform capacity planning, replication, and
  snapshot management.

Database:

• Support database platforms (e.g., SQL Server, Oracle, MySQL) for patching, backup, and uptime monitoring.

Networking:

• Perform basic configuration and troubleshooting of switches, routers, firewalls,
  and load balancers.
• Collaborate
  with network teams to ensure optimal connectivity and performance across
  environments.

Health Monitoring:

• Implement and maintain infrastructure monitoring tools (e.g., Nagios, SolarWinds, Zabbix, PRTG).
• Proactively monitor system health and respond to alerts to prevent outages or
  performance degradation.

Required Skills and Qualifications:

• Experience with server hardware (Dell, HPE, Cisco UCS).
• Strong knowledge of Windows/Linux system administration.
• Familiarity with enterprise backup and storage solutions.
• Basic knowledge of networking fundamentals (TCP/IP, VLANs, routing).
• Hands-on experience with monitoring tools and log analysis.
• Good scripting knowledge (PowerShell, Bash) for automation.
• Familiarity with endpoint/server hardening, system configuration management, and patching.
• Experience using configuration and compliance management tools (e.g., Ansible, Chef, SCCM, GPO).
• Ability to document policies, procedures, and control deviations.

Preferred Qualifications:

• ITIL Foundation or Practitioner certification.
• Experience in audit/compliance functions, particularly in regulated industries (BFSI, healthcare, government).
• Familiarity with ISO 27001, NIST 800-53, or other security frameworks.

Skills & Competencies

B.E./ B.Tech in IT/CS/ECE or MCA/ M.Sc. in Computer Science or IT minimum 5-7 years of experience

• Possession of recognized industrycertificationlikeMCSE/RHCSA/VCP

• Possess an impeccable work ethic and a high degree of integrity

• Good understanding of Information Security domain

• Good Analytical &Problem-Solvingskills

• Able to communicate with technical staff/management

• Flexible to work in 24/7 environments
• Continuous learning & flexible approach