Assistant Manager-Captive Operations - Captive Operations

Job Description Infra Mgmt-L3 (B3-1)

Role: Infra Mgmt
Location: Jaipur
Qualification: B.E./ B.Tech in IT/CS/ECE or MCA/ M.Sc. in Computer
Science or IT

Experience : - 5+ years of relevant experience

Key Responsibilities

Experience Required: 5+ years Windows/Linux/VM/
Backup/Storage/MS SQL management

Reports To: Security Operations Lead / SOC Manager

Location: Jaipur

Job Type: Full-time, Customer locations

Job Summary:

We are seeking a skilled
Infrastructure Operations Engineer to manage and

maintain core IT infrastructure components including physical servers,

operating systems, backup solutions, storage systems, databases,

networking, and health monitoring tools. The ideal candidate will ensure

availability, reliability, and security of the enterprise infrastructure.

Key Responsibilities:

Physical Servers & OS:

• Install,
  
  configure, and maintain physical servers in data center environments.
• Manage
  
  operating systems (Windows/Linux), including patching, hardening, and
  
  performance tuning.
• Perform
  
  OS upgrades, configuration backups, and lifecycle management.

Backup & Storage:

• Administer
  backup tools (e.g., Veeam, Commvault, NetBackup) and ensure backup/restore
  
  success rates.
• Manage
  
  SAN/NAS storage solutions and perform capacity planning, replication, and
  
  snapshot management.

Database:

• Support database platforms (e.g., SQL Server, Oracle, MySQL)
  for patching, backup, and uptime monitoring.

Networking:

• Perform basic configuration and troubleshooting of switches,
  routers, firewalls,
  
  and load balancers.
• Collaborate
  
  with network teams to ensure optimal connectivity and performance across
  
  environments.

Health Monitoring:

• Implement and maintain infrastructure monitoring tools (e.g.,
  Nagios, SolarWinds, Zabbix, PRTG).
• Proactively monitor system health and respond to alerts to
  prevent outages or
  
  performance degradation.

Required Skills and Qualifications:

• Experience with server hardware (Dell, HPE, Cisco UCS).
• Strong knowledge of Windows/Linux system administration.
• Familiarity with enterprise backup and storage solutions.
• Basic knowledge of networking fundamentals (TCP/IP, VLANs,
  routing).
• Hands-on experience with monitoring tools and log analysis.
• Good scripting knowledge (PowerShell, Bash) for automation.
• Familiarity with endpoint/server hardening, system
  configuration management, and patching.
• Experience using configuration and compliance management
  tools (e.g., Ansible, Chef, SCCM, GPO).
• Ability to document policies, procedures, and control
  deviations.

Preferred Qualifications:

• ITIL Foundation or Practitioner certification.
• Experience in audit/compliance functions, particularly in
  regulated industries (BFSI, healthcare, government).
• Familiarity with ISO 27001, NIST 800-53, or other security
  frameworks.

Education Requirements :

B.E./B.Tech in IT/CS/ECE or MCA/ M.Sc. in Computer Science or IT

Certification :

• Certifications: MCSE, RHCE, CCNA, VCP, or equivalent.

Skills & Competencies

B.E./ B.Tech in IT/CS/ECE or MCA/ M.Sc. in
Computer Science or IT minimum 5-7
years of experience

• Possession of
  recognized
  industrycertificationlikeMCSE/RHCSA/VCP

• Possess an
  impeccable work ethic and a high degree of integrity

• Good
  understanding of Information Security domain

• Good Analytical
  &Problem-Solvingskills

• Able to
  communicate with technical staff/management

• Flexible to work
  in 24/7 environments
• Continuous
  learning & flexible approach