Assistant Manager - Campus Operations

Job Description Assistant Manager - Campus Operations

Reports to: Head Campus Operations

Employment Type: Full-time, On campus

Position Overview

The Assistant Manager - Campus Operations will support the Head Campus Operations in ensuring the smooth, safe, and efficient day-to-day functioning of the campus. The role will focus on vendor management, student accommodation, campus events, wellness initiatives, stakeholder coordination, compliance support, and oversight of campus support services

Key Responsibilities

• Campus Operations & Stakeholder Management
• Support daily campus operations and service delivery.
• Coordinate with internal teams, service providers, and external stakeholders.
• Monitor service standards and provide regular operational updates.
• Support implementation of operational policies, procedures, and service standards.
• Ensure operational readiness for academic activities, events, and campus visits.
• Vendor Management & Administration
• Maintain vendor database and service provider directory.
• Manage vendor onboarding, documentation, compliance, and performance reviews.
• Support vendor evaluations, quotations, contract administration, and renewals.
• Build strong relationships with vendors and outsourced partners.
• Student Accommodation & Campus Services
• Act as the primary liaison between UNSW and student accommodation providers.
• Coordinate hostel operations and support student welfare, communication, and issue resolution.
• Oversee service delivery across Facilities Management, Housekeeping, Front Office, Security, and Event Coordination teams through regular reviews and reporting.
• Support campus events, wellness initiatives, and student engagement activities.
• Facilities, Safety & Compliance
• Coordinate with Facilities Management teams to ensure smooth operation and maintenance of campus infrastructure.
• Maintain a working knowledge of HVAC, electrical, plumbing, fire & life safety systems, and preventive maintenance practices.
• Support health, safety, environmental, and sustainability initiatives.
• Assist with audits, inspections, risk assessments, emergency preparedness, and statutory compliance requirements.
• Budgeting & Reporting
• Assist in annual budgeting, expense monitoring, and cost optimization initiatives.
• Maintain records related to vendors, contracts, licenses, certifications, and compliance requirements.
• Support operational reporting, governance reviews, and documentation.

Qualifications & Experience

• Bachelor's degree in engineering, Management, Facilities Management, Operations, or a related field.
• 7-10 years of experience in operations, facilities management, campus administration, hospitality, or corporate services.
• Experience managing vendors, outsourced service providers, and support teams.
• Good understanding of facilities operations, safety standards, and statutory compliance requirements.

Required Skills

Key Competencies

• Strong vendor and stakeholder management skills.
• Working knowledge of facilities and building services.
• Good planning, coordination, and project management abilities.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.
• Customer-focused approach with a strong commitment to student and campus experience.

Success Measures

• Smooth day-to-day campus operations.
• Effective vendor governance and service delivery.
• Positive student accommodation experience.
• Successful execution of campus events and wellness initiatives.
• Compliance with safety, statutory, and operational standards.
• Timely reporting, issue escalation, and resolution.