Assistant Manager - Call Centre

ASTER DM HEALTHCARE LIMITED is looking for Assistant Manager - Call Centre to join our dynamic team and embark on a rewarding career journey

• Manage daily operations of the call center, ensuring high levels of customer satisfaction.
• Supervise and mentor call center agents, providing training and performance feedback.
• Develop and implement strategies to improve call center efficiency and service quality.
• Handle escalated customer issues and resolve them promptly.
• Monitor call center metrics and prepare reports for management.
• Coordinate with other departments to ensure seamless customer service.